topic Re: Recording to local storage question in Arlo

Recording to local storage question

D8675309 — Mon, 16 Sep 2019 22:17:37 GMT

So I bought 2 cameras and a base station with two inputs for USB. Thinking both cameras would record. I understand now only one camera can record at a time. Is the best solution a second base station for the second camera?

Re: Recording

jguerdat — Sun, 15 Sep 2019 11:30:44 GMT

The original base can't use the USB ports. However, ANY of the bases support multiple cameras recording at the same time to the cloud.

Recording to local storage question

StephenB — Mon, 16 Sep 2019 22:17:55 GMT

@jguerdat wrote:

The original base can't use the USB ports. However, ANY of the bases support multiple cameras recording at the same time to the cloud.

Also, the bases with a USB port will back up the recordings from all the cameras to a single USB drive. You don't use one USB drive per camera.

If you can't get two recordings at the same time, then something is wrong. How fast is your internet upload speed? If you aren't sure, check it with speedtest.net.

Re: Recording to local storage question

D8675309 — Tue, 17 Sep 2019 12:17:03 GMT

This is the message I get ?

Re: Recording to local storage question

D8675309 — Tue, 17 Sep 2019 12:20:44 GMT

But only one camera is recording. Internet speed is good

Re: Recording to local storage question

jguerdat — Tue, 17 Sep 2019 13:23:10 GMT

Are you sure you have the right base selected? This sounds like it's a VMB4000 which has 2 USB ports, both of which can be selected.

Re: Recording to local storage question

D8675309 — Tue, 17 Sep 2019 13:41:03 GMT

Yes. I apologize. You are correct. So how do I get both cameras
To record ?

Re: Recording to local storage question

D8675309 — Tue, 17 Sep 2019 14:11:15 GMT

I know I seem like an idiot lol
But I’ve gone through the manual. I’ve gone through all of the troubleshooting articles. I can’t find anything as to why the second camera isn’t recording

Re: Recording to local storage question

ShayneS — Wed, 18 Sep 2019 18:09:52 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Recording to local storage question

D8675309 — Thu, 19 Sep 2019 03:49:42 GMT

Thank you very much. I will do that

Re: Recording to local storage question

ShayneS — Thu, 19 Sep 2019 17:02:05 GMT

@D8675309

You are welcome. Please let me know if you have any other questions. I will be happy to assist you.