topic Re: VMB3000 shows green LED but app and web client says Base Station offline in Arlo

VMB3000 shows green LED but app and web client says Base Station offline

joan02 — Tue, 17 Sep 2019 17:09:40 GMT

Sir/Madame

My basestation shows a green LED but the APP and my.arlo.com tells me that the basestation is offline. I have tried to reset the basestation but still the same problem. Can you give me a hint how I shall porcced with my problem.

Best regards

Jorgen

Re: VMB3000 shows green LED but app and web client says Base Station offline

jguerdat — Tue, 17 Sep 2019 17:09:53 GMT

There are 3 LEDs that should be green, all starting from the left. Are all 3 green? When you say you reset the base, do you really mean you performed a reset (hold the reset button until the LEDs flash amber) or rebooting the base from the app or by power cycling? There's a big difference.

Have you tried using both the app and a web browser? Have you tried logging out and back in?

Re: VMB3000 shows green LED but app and web client says Base Station offline

joan02 — Thu, 19 Sep 2019 08:07:01 GMT

Up and runnig! The system voke alive after a hard reset.

Thanks!