topic Re: Install new system in Arlo

Install new system

Marten71 — Wed, 28 Sep 2016 20:41:32 GMT

Hello

I just bought the system.

And it is not working.

I have 3 green lights on the base like i have read that it should be.

And then i rey with my iphone app to set it up and i get a mess saying that it should be on the same lan as the wifi network and it is

Have try to sync and i did press the sync on base and then on camera.

It started to blink blue and then it stoped so no light is on the camera.

My router cant find the base but in my wifi i can see Netgear93.

I have a tp-link router and 10mb up and down on adsl.

Hope someone can help me.

Thanks

Re: Install new system

JennC — Sat, 04 Jul 2015 14:08:32 GMT

Hi Marten71,

If you are using a smart phone, please make sure it is connected to the wifi network of the router where the base station is directly connected. 3 green lights are Power, Internet and Camera which is good. You just simply need to use a LAN device (computer or smart phone/tablet) that is connected to the same network where the base station is when setting this up.

Better use a computer that is wired to the same router where the base station is.

Hope this helps. Let us know if you still have trouble.

Regards,

Re: Install new system

Marten71 — Sat, 04 Jul 2015 14:40:28 GMT

Hello

Thanks for your replay.

I have tried both computer with lan connection and smartphone both IOS and Android.

But still not working.

I get the same mess when i try to connect with the computer (Mac).

And it is on the same Lan as the base.

Thanks

Re: Install new system

JennC — Sat, 04 Jul 2015 14:45:15 GMT

Please try resetting the base station.

Push the Reset button (on the back of the base station) and the Sync button (on the side of the base station) for about 10 seconds or until all the LED lights on the base station blink amber. This procedure returns the base station to its factory settings. After doing a factory reset on the base station, rerun the setup procedure.

Make sure also the LAN port on the router where the base station is plugged in is lit up.

Regards,

Re: Install new system

Marten71 — Sat, 04 Jul 2015 15:22:27 GMT

Yhanks

That did make it work.

Now i will explore the camera.

And thanks again

Thanks

Marten71

Re: Install new system

JennC — Sat, 04 Jul 2015 15:33:52 GMT

I'm glad to hear that it's now working.

Thanks for choosing Arlo!

Regards,

Re: Install new system

666lissfer — Fri, 16 Oct 2015 18:49:53 GMT

This easy 10 minute set up is ridiculous, I've tried everything and still can not get past the new system set up because it does not detect it. Maybe it would help if you could actually talk to a real person!

Re: Install new system

jguerdat — Sat, 17 Oct 2015 00:58:12 GMT

Silly question but you are using a computer or mobile device connected to the same network as the base station, right? No cell service need apply.