topic trying to add a family member to my account in Arlo

trying to add a family member to my account

Tom1969 — Mon, 16 Sep 2019 14:41:52 GMT

Trying to add my wife to my account

StephenB — Mon, 16 Sep 2019 14:46:31 GMT

@Tom1969 wrote:
Trying to add my wife to my account

You can't do that.

What you can do is create a separate account for her, and then share your devices with her account (using the "grant access" menu).

Tom1969 — Mon, 16 Sep 2019 14:48:16 GMT

I did grant access and it says pending but she never gets the request.

StephenB — Mon, 16 Sep 2019 15:22:21 GMT

@Tom1969 wrote:
I did grant access and it says pending but she never gets the request.

I guess you could try doing it again. And/or contact support. https://www.arlo.com/en-us/support/contact.aspx