topic Re: Arlo wireless not connecting need HELP in Arlo

Arlo wireless not connecting need HELP

craigkelly — Mon, 16 Sep 2019 22:01:54 GMT

I have the standard wireless Arlo with 2 cameras and until recently they always worked. I can now only view one of them. I have tried to re add the other and sync it on the app but it doesnt work, i have then done a master reset and tried to connect via the website on a laptop but again it doesn't work. Can anyone help please.

Re: Arlo wireless not connecting need HELP

StephenB — Sat, 14 Sep 2019 12:44:17 GMT

@craigkelly wrote:
I have the standard wireless Arlo with 2 cameras and until recently they always worked. I can now only view one of them. I have tried to re add the other and sync it on the app but it doesnt work, i have then done a master reset and tried to connect via the website on a laptop but again it doesn't work. Can anyone help please.

Were you able to sync the first camera when you reset the base station?

Are you seeing a slow blinking blue LED when you insert the batteries?

If you aren't seeing the LED, then the camera has probably failed.

Re: Arlo wireless not connecting need HELP

craigkelly — Mon, 16 Sep 2019 08:25:29 GMT

Hi, yes the other camera works fine and synced straight away.

The light flashes blue as it should but literally just doesn't find it.

Re: Arlo wireless not connecting need HELP

StephenB — Mon, 16 Sep 2019 13:31:29 GMT

Did you try removing/reinserting the batteries before the sync attempt?

If you have, then perhaps contact support.