topic Re: New arlo app wont find the basestation, no issue with old app in Arlo

New arlo app wont find the basestation, no issue with old app

GDren — Mon, 16 Sep 2019 17:54:43 GMT

New arlo app wont find the basestation, is there something i am missing?

Re: New arlo app wont find the basestation, no issue with old app

jguerdat — Mon, 16 Sep 2019 17:56:13 GMT

You're just updating the app, not reinstalling the system. Same as any other previous app update.

Re: New arlo app wont find the basestation, no issue with old app

GDren — Mon, 16 Sep 2019 17:56:32 GMT

Hi, yeah its just the new app, but its refusing to find the netgear base station. Didn't have any issues with the old app tbh

Re: New arlo app wont find the basestation, no issue with old app

GDren — Mon, 16 Sep 2019 17:56:45 GMT

Anyone help?? New app wont find the netgear base station, lights are on on the base station, but just keeps searching for it but wont connect...

Re: New arlo app wont find the basestation, no issue with old app

StephenB — Mon, 16 Sep 2019 17:57:03 GMT

Does the web interface see it?

Re: New arlo app wont find the basestation, no issue with old app

GDren — Mon, 16 Sep 2019 17:57:25 GMT

Yeah, all looks the same with the lights etc on the base station, just i cant get the phone to discover it😕

Re: New arlo app wont find the basestation, no issue with old app

StephenB — Mon, 16 Sep 2019 17:57:46 GMT

@GDren wrote:
Yeah, all looks the same with the lights etc on the base station, just i cant get the phone to discover it😕

I'm wondering if you see it at my.arlo.com

Re: New arlo app wont find the basestation, no issue with old app

JamesC — Mon, 16 Sep 2019 17:57:59 GMT

GDren,

Are you logging in to the new app with the same credentials that you used with the legacy app? You do not need to add any new devices or rediscover the base station, simply sign in to the new app with the same credentials.

JamesC

Re: New arlo app wont find the basestation, no issue with old app

GDren — Mon, 16 Sep 2019 18:13:21 GMT

Hi jamesC, i have downloaded the app, signed in, only option it says is to add devices

Re: New arlo app wont find the basestation, no issue with old app

JamesC — Mon, 16 Sep 2019 18:26:58 GMT

GDren,

I will reach out to you in a private message to gather more information.

JamesC

Re: New arlo app wont find the basestation, no issue with old app

ScrumG — Thu, 19 Sep 2019 02:57:56 GMT

James I am having the same issue.

I have reset and tried to connect via app and laptop and keep getting the not found basestation.

The lights are all green.