https://community.arlo.com/t5/Arlo/Base-Station-is-not-recognized-with-new-Arlo-app/m-p/1724989#M70751 <P>Downloaded new app. &nbsp;Base station not recognized. &nbsp;Followed instructions by unplugging base station from power and router; then connected to router and power - new app did not find base station. Repeated several times.</P> <P>Why does Arlo not provide troubleshooting help to their existing customers?</P> Fri, 13 Sep 2019 20:49:31 GMT Jds202 2019-09-13T20:49:31Z https://community.arlo.com/t5/Arlo/Base-Station-is-not-recognized-with-new-Arlo-app/m-p/1724989#M70751 <P>Downloaded new app. &nbsp;Base station not recognized. &nbsp;Followed instructions by unplugging base station from power and router; then connected to router and power - new app did not find base station. Repeated several times.</P> <P>Why does Arlo not provide troubleshooting help to their existing customers?</P> Fri, 13 Sep 2019 20:49:31 GMT https://community.arlo.com/t5/Arlo/Base-Station-is-not-recognized-with-new-Arlo-app/m-p/1724989#M70751 Jds202 2019-09-13T20:49:31Z https://community.arlo.com/t5/Arlo/Base-Station-is-not-recognized-with-new-Arlo-app/m-p/1725010#M70756 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/752696">@Jds202</a>&nbsp;wrote:<BR /> <P>Why does Arlo not provide troubleshooting help to their existing customers?</P> <HR /></BLOCKQUOTE> <P>Did you try support?&nbsp;&nbsp;<A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank" rel="noopener">https://www.arlo.com/en-us/support/contact.aspx</A></P> Fri, 13 Sep 2019 20:49:47 GMT https://community.arlo.com/t5/Arlo/Base-Station-is-not-recognized-with-new-Arlo-app/m-p/1725010#M70756 StephenB 2019-09-13T20:49:47Z