topic Re: Invitation Sent for Grant Access. Email Received . No option to Accept. in Arlo

Invitation Sent for Grant Access. Email Received . No option to Accept.

HRF22 — Mon, 16 Sep 2019 21:00:27 GMT

I am the primary user. I sent an invitation to my husband. He clicked to create an Arlo account. There is no sign of an invitation. The only options are to select cameras and set up. He should not be doing that, correct??

After 3 days of trying, I am beyond frustrated. Why must it e so difficult??

Re: Invitation Sent for Grant Access. Email Received . No option to Accept.

StephenB — Mon, 16 Sep 2019 21:00:40 GMT

You selected the cameras and access rights before you sent the invite?

Re: Invitation Sent for Grant Access. Email Received . No option to Accept.

HRF22 — Mon, 16 Sep 2019 21:00:53 GMT

I did, yes. Both cameras, full access.

Re: Invitation Sent for Grant Access. Email Received . No option to Accept.

StephenB — Mon, 16 Sep 2019 21:01:06 GMT

Did he try accessing from the web client? If he was using an app, can you let us know which (Android or iOS, also whether it's the new app or the legacy one)?

Re: Invitation Sent for Grant Access. Email Received . No option to Accept.

HRF22 — Mon, 16 Sep 2019 21:01:18 GMT

Both. And both the Legacy app, and the the new app as well.
I was on hold last night for a very long time trying to reach customer service. Then about an hour trying for online chat, only to get a “no agent available” message. Seriously ready to take Arlo back and go with Nest or Ring.

Re: Invitation Sent for Grant Access. Email Received . No option to Accept.

HRF22 — Mon, 16 Sep 2019 21:01:29 GMT

Forgot to mention IOS. We’re using iPads and iPhone.

Re: Invitation Sent for Grant Access. Email Received . No option to Accept.

StephenB — Mon, 16 Sep 2019 21:01:52 GMT

Unfortunately I think support is probably the only way to resolve this.