topic Re: Downloaded new Arlo app but all info from legacy app did not transfer in Arlo

Downloaded new Arlo app but all info from legacy app did not transfer

Clarem — Thu, 12 Sep 2019 22:09:52 GMT

I’ve downloaded the new app but all the info from old app has not transferred. The cameras were set up by my partner who has sadly died & I do not know his log in. I’ve tried to do it as a new system but it’s not recognising any devices!

Re: Downloaded new Arlo app but all info from legacy app did not transfer

DaveJN — Thu, 12 Sep 2019 22:10:14 GMT

I'm only replying to this, so that I can find the same solution you are looking for. I have the new app but it does NOT move the existing data from the old app to the new app. The system is set up at another location that I monitor. I will not be there to access it for a few weeks.

Re: Downloaded new Arlo app but all info from legacy app did not transfer

DaveJN — Thu, 12 Sep 2019 22:10:28 GMT

I realized that I used a different email address then the one I used on the new app. Once I changed it, the new app did show the cameras. Now the question would be how to change the email address to from the original email to the one that I use now!

Re: Downloaded new Arlo app but all info from legacy app did not transfer

TomMac — Thu, 12 Sep 2019 22:10:47 GMT

@Clarem wrote:
I’ve downloaded the new app but all the info from old app has not transferred. The cameras were set up by my partner who has sadly died & I do not know his log in. I’ve tried to do it as a new system but it’s not recognising any devices!

The only one that can help with this is Arlo Support...

some sort of proof you own the cameras/system may be needed