https://community.arlo.com/t5/Arlo/Arlo-Legacy-Video-Download/m-p/1723579#M70538 <P>I am hoping someone can help me.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>I have donloaded the new Arlo legacy app and need to download some video footage from my library.&nbsp; The download function however, is greyed out.</P> <P>&nbsp;</P> <P>I am running Safari browser using up to date iOS version 12.4.1&nbsp; I have VMB3010r2 base station with H11 cameras.</P> <P>&nbsp;</P> <P>If anyone can provide me with an answer, I would be very grateful.</P> <P>&nbsp;</P> <P>Thank you.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 09 Sep 2019 15:14:01 GMT petals58 2019-09-09T15:14:01Z https://community.arlo.com/t5/Arlo/Arlo-Legacy-Video-Download/m-p/1723579#M70538 <P>I am hoping someone can help me.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>I have donloaded the new Arlo legacy app and need to download some video footage from my library.&nbsp; The download function however, is greyed out.</P> <P>&nbsp;</P> <P>I am running Safari browser using up to date iOS version 12.4.1&nbsp; I have VMB3010r2 base station with H11 cameras.</P> <P>&nbsp;</P> <P>If anyone can provide me with an answer, I would be very grateful.</P> <P>&nbsp;</P> <P>Thank you.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 09 Sep 2019 15:14:01 GMT https://community.arlo.com/t5/Arlo/Arlo-Legacy-Video-Download/m-p/1723579#M70538 petals58 2019-09-09T15:14:01Z https://community.arlo.com/t5/Arlo/Arlo-Legacy-Video-Download/m-p/1723930#M70604 <P>The legacy app is the old one, not the new one.&nbsp; Do you have both apps installed? If so, uninstall the old app and try again. If still no good, rebooth the phone and reinstall the app.</P> Tue, 10 Sep 2019 12:58:57 GMT https://community.arlo.com/t5/Arlo/Arlo-Legacy-Video-Download/m-p/1723930#M70604 jguerdat 2019-09-10T12:58:57Z