topic Video close option is missing in Arlo

Video close option is missing

1017lm — Fri, 06 Sep 2019 00:54:04 GMT

Why do I no longer have the "close" option when I view a video in my library?

Video close option is missing

StephenB — Fri, 06 Sep 2019 00:54:29 GMT

@1017lm wrote:

Why do I no longer have the "close" option when I view a video in my library?

I think it's a rendering bug. If you click in the area it used to be shown, you'll find that the video does close. So the graphic has just gone invisible.

Video close option is missing

ShayneS — Fri, 06 Sep 2019 00:55:00 GMT

Hi @1017lm

Are you still experiencing this issue with closing a video? I was not able to replicate this as described. I tested with an iPhone & Note 9.

Re: Video close option is missing

StephenB — Fri, 06 Sep 2019 18:03:50 GMT

@ShayneS wrote:

Hi @1017lm

Are you still experiencing this issue with closing a video? I was not able to replicate this as described. I tested with an iPhone & Note 9.

Try the web client with Chrome. Click on any recording in the video library. There used to be a "close" control on upper right of the video. That is no longer shown. But if you click around in that area you'll find the video still closes.

BTW, I don't think the browser matters. Chrome is just what I usually use.

Re: Video close option is missing

RustyBolts — Fri, 06 Sep 2019 19:10:35 GMT

I have the same issue on Chrome - the Close option used to be visible on the top right-hand corner of the video but now it has gone missing. It's annoying me.

Re: Video close option is missing

RustyBolts — Sat, 07 Sep 2019 06:20:16 GMT

Actually, I have found (on Chrome, at least) that clicking anywhere outside of the video area will cause the window to close and revert back to the previous screen.

Re: Video close option is missing

StephenB — Sat, 07 Sep 2019 11:39:40 GMT

@RustyBolts wrote:

Actually, I have found (on Chrome, at least) that clicking anywhere outside of the video area will cause the window to close and revert back to the previous screen.

Yes, I'm seeing that too. But that seems to be new - yesterday I had to click where the close label used to be shown.

This is better, but I think it'd be a bit more user-friendly if they put back the explicit close. People shouldn't have to guess.