topic Re: Getting "no internet connection"/"Not available at this time". Camera works in Arlo

Getting "no internet connection"/"Not available at this time". Camera works next to Base.

firstjodi — Fri, 30 Aug 2019 16:52:11 GMT

I am now into hour 6.5 trying to get this thing installed- 2.5 of that with tech support. Now trying with phone and nothing. I get two messages- either no internet connection or Arlo is not available at this time.

It only works if I am sitting with the camera next to the base station. Duh- hardly what I wanted. I wanted them outside. It says outside on the box, but cannot go outside with the camera- it shuts off. What???

Re: Getting "no internet connection"/"Not available at this time". Camera works next to Base.

JessicaP — Fri, 30 Aug 2019 16:53:58 GMT

Hey firstjodi,

You mentioned you contacted the support team regarding your Arlo camera not working properly. Let me reach out to you via private message to gather more information from you.

Re: Getting "no internet connection"/"Not available at this time". Camera works

Retired_Member — Sat, 31 Aug 2019 17:05:52 GMT

Same. I went on holiday for 2 weeks and my cameras went off, while no issue with base station or internet. Arlo doesn't do the key thing they supposed to - record video, when I'm away

Re: Getting "no internet connection"/"Not available at this time". Camera works

JessicaP — Tue, 03 Sep 2019 20:07:18 GMT

Hi Fat_Avocado,

Have you tried rebooting your Base Station to see if that helps? You can also refer to this article to learn how to troubleshoot when your Arlo camera goes offline: My Arlo wire-free camera is offline; how can I troubleshoot it?