topic Re: Base Station won't connect to internet. Tried changing Ethernet cable. in Arlo

Base Station won't connect to internet. Tried changing Ethernet cable.

Ema24 — Mon, 26 Aug 2019 22:24:27 GMT

We have a VMS3430
And it has been fine for a year. Recently the geofencing stopped working then I noticed the cameras kept going offline. Now the base box won’t connect to our internet. I’ve tried changing the Ethernet cable but nothing makes a difference. Any suggestions pls?

Re: Base Station won't connect to internet. Tried changing Ethernet cable.

StephenB — Mon, 26 Aug 2019 22:24:38 GMT

Is the ethernet LED on the router port lit?

Are you seeing the base station in the router's attached device list?

Re: Base Station won't connect to internet. Tried changing Ethernet cable.

Ema24 — Tue, 27 Aug 2019 07:02:39 GMT

Hi - yes the light glows on the router for the port it’s linked to but the light on the base station doesn’t light up.

Ema

Re: Base Station won't connect to internet. Tried changing Ethernet cable.

JessicaP — Tue, 27 Aug 2019 19:40:24 GMT

Hey Ema24,

Is the Internet LED the only light that is not showing up on your Arlo Base Station?

Re: Base Station won't connect to internet. Tried changing Ethernet cable.

Ema24 — Wed, 28 Aug 2019 08:39:27 GMT

Hello - no there are 2 which aren’t lighting up.

Re: Base Station won't connect to internet. Tried changing Ethernet cable.

JessicaP — Wed, 28 Aug 2019 15:41:55 GMT

Could you clarify which are not lighting up? You can read here to learn more about the LED lights on your Base Station: What do the LEDs on my Arlo SmartHub or base station mean?

Re: Base Station won't connect to internet. Tried changing Ethernet cable.

Ema24 — Wed, 28 Aug 2019 22:21:42 GMT

Hi
It’s the one which looks like a house with the WiFi lines in it and the one that looks like a little sideways pitchfork which aren’t lit up.

Re: Base Station won't connect to internet. Tried changing Ethernet cable.

JessicaP — Thu, 29 Aug 2019 15:50:22 GMT

Assuming you mean the middle LED (Internet), right LED (camera), if these lights are not turning on, you might want to re-plug in the Ethernet cable to your Base Station and reboot your Base Station to see if that helps.

Re: Base Station won't connect to internet. Tried changing Ethernet cable.

Ema24 — Thu, 29 Aug 2019 16:06:01 GMT

Thanks for your help on this. I will try that. It’s got 5 lights and the 2 on the right are not lit.

Re: Base Station won't connect to internet. Tried changing Ethernet cable.

Ema24 — Thu, 29 Aug 2019 19:53:14 GMT

Thanks so much this has worked