topic Re: VMC3030 Will not connect while the other three will in Arlo

VMC3030 Will not connect while the other three will

JeffJohnson67 — Wed, 05 Oct 2016 02:12:55 GMT

I have been able to connect (sync) three cameras to my base station. The fourth, showed up but then showed as disconnected. I have removed the batteries and reinstalled them, and sync'd. The led blinks slowly blue (as it should) and then rapidly (which supposedly means it's connected) but it never shows up in the desktop.

This is a brand-new setup, so I suppose it could be a bad camera, but it just seems odd that only the one is giving me trouble.

Re: VMC3030 Will not connect while the other three will

jguerdat — Wed, 05 Oct 2016 12:00:42 GMT

Remove the camera in Settings, My Devices and sync again. Any luck?

Re: VMC3030 Will not connect while the other three will

JeffJohnson67 — Wed, 05 Oct 2016 12:47:00 GMT

It never shows up in My Devices. That's the problem.

I'm going to mess with it more tonight. Reboot the base station, remove batteries, etc...I'll post a status when I've either gotten it working or I've thrown the camera through the wall. Will they still RMA it after? 😉

Re: VMC3030 Will not connect while the other three will

jguerdat — Wed, 05 Oct 2016 16:27:13 GMT

I'd contact support using the Support link above here to open a case. That may be the only way to resolve this since we don't have the same access.

Re: VMC3030 Will not connect while the other three will

JamesC — Thu, 06 Oct 2016 15:15:34 GMT

JeffJohnson67,

Were you able to resolve the issue or are you still seeing this behavior? It may be worth installing a fresh set of batteries in the affected camera to further isolate the issue.

JamesC

Re: VMC3030 Will not connect while the other three will

JeffJohnson67 — Wed, 12 Oct 2016 11:22:05 GMT

Sorry that I didn't post this earlier. The problem is solved, but none of this worked. I logged into the Arlo interface the next day and the camera was there. I did nothing, no resets, no nothing. So, no idea what ended up fixing the issue.