topic Re: how to completely remove all related info to camera for selling in Arlo

how to completely remove all related info to camera for selling

Jmal91 — Wed, 21 Aug 2019 12:47:26 GMT

alright, so selling one of my 3 arlo cameras..... my main question is- how do i completlely remove the camera and all files and everything attached to the camera. ,mainly because i am selling the base station with the camera, so i dont want someone to sync it all up at there home, and have access to my subscription and all older videos for the camera........ i know how to de-activate the camera and remove from account, but does doing those steps insure the next person who syncs the system up wont have access to all my old data???? thanks in advance!!!

Re: how to completely remove all related info to camera for selling

JessicaP — Thu, 22 Aug 2019 17:35:27 GMT

Hey Jmal91,

Feel free to read this article to learn how to remove your camera, SmartHub, or Base Station from your Arlo account: How do I remove a camera, SmartHub, or base station from my Arlo account?

Re: how to completely remove all related info to camera for selling

TomMac — Thu, 22 Aug 2019 19:00:40 GMT

Nothing is stored on/ in the base....

use Remove device on the cameras and then the base...that's it.

The new owner has to set up his/ her own account with their email & pw.