topic Re: Motion zone settings have disappeared in Arlo

Motion zone settings have disappeared

brencloud — Thu, 15 Aug 2019 20:16:28 GMT

When i installed arlo i set the activity zone but now the setting screen is

disappeared

When i find this??????

Re: Motion zone settings is disappeared

ShayneS — Fri, 16 Aug 2019 16:50:23 GMT

Hi @brencloud

Are you trying to set activity zones with your camera? Can you provide a little more context regarding this issue?

Re: Motion zone settings is disappeared

brencloud — Fri, 16 Aug 2019 11:51:04 GMT

i have 3 cameras but there is not more e function for set zone both in app and in web app.

I navigate all in app and web app but the tab or other to set zone is disappeared.

I search in forum and instruction but the path is disappeared.

App version 2.7.12_25660

Re: Motion zone settings have disappeared

ShayneS — Fri, 16 Aug 2019 17:30:01 GMT

Do you have a screenshot of the missing activity zone tab? You should be able to set activity zones for AC powered cams excluding the Original wire free & Pro camera.

Re: Motion zone settings have disappeared

brencloud — Fri, 16 Aug 2019 17:23:13 GMT

Here there was a zone editor now is not present in all screen of app or web app

were i find? No settings is change is only disappeared!

Re: Motion zone settings have disappeared

ShayneS — Fri, 16 Aug 2019 17:35:32 GMT

If you go on the Arlo App & select the capable AC powered camera, for example > Arlo Baby > (Select the 3 dots ... ) > Device Settings > Video (Activity Zones) > create them & Save.

Re: Motion zone settings have disappeared

brencloud — Sat, 17 Aug 2019 15:10:42 GMT

Ok there isn't video activity zone attach ths screen

Re: Motion zone settings have disappeared

ShayneS — Mon, 19 Aug 2019 17:59:56 GMT

Hi @brencloud

Did you have a smart subscription or a free trail previously? A smart subscription/Add-On is required to use activity zones with the Original Wire Free camera

Re: Motion zone settings have disappeared

brencloud — Wed, 21 Aug 2019 07:16:02 GMT

we have free now zone is only for not free?

Re: Motion zone settings have disappeared

ShayneS — Wed, 21 Aug 2019 18:11:51 GMT

With the cameras you have, you will need a smart subscription to have battery operated activity zones. The zones need AC power, which the original wire free does not support.