topic Re: Arlo 3 camera- now cannot get connected keeps saying getting status in Arlo

Arlo 3 camera- now cannot get connected keeps saying getting status

Tadek192 — Wed, 14 Aug 2019 22:06:44 GMT

Had these working fine and now just says getting status. All lights lit on the base station and cameras synced

Getting annoyed now

Model on the box is VMS3330

TomMac — Wed, 14 Aug 2019 20:00:40 GMT

Unplug base and then replug.... give it about 3 mins to reboot and auto resync the cameras ...test

Tadek192 — Thu, 15 Aug 2019 16:23:23 GMT

@TomMac No joy, base states offline but is connected to the net. Cameras say appear to be offline, ensure powered and connected.

Help

ShayneS — Fri, 16 Aug 2019 16:23:31 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Tadek192 — Thu, 22 Aug 2019 07:51:38 GMT

Had to speak with Arlo support who talked me through removing the base station and then adding. All sorted.
Problem could have been down to power cut

ShayneS — Thu, 22 Aug 2019 21:25:49 GMT

That is great news!

Please let me know if you have any further questions.