topic Re: Arlo app on iOS only displaying current day’s recordings. Works fine on PC. in Arlo

Arlo app on iOS only displaying current day’s recordings. Works fine on PC.

mc-in-aus — Tue, 13 Aug 2019 23:00:24 GMT

Om iOS, both iPhone and iPad, the Arlo app (latest version 2.7.13 from 26 July 2019), I can only see recordings from the current day, despite there being recording for previous days.
I can see all previous recording ok in a browser on a PC, but not via the app.

Contacted support a couple of times but all I get is to re-install the app, which makes no difference.

Can anyone shed any light on what might be going on? Is this a known issue?

Re: Arlo app on iOS only displaying current day’s recordings. Works fine on PC.

JessicaP — Tue, 13 Aug 2019 23:00:33 GMT

Hi mc-in-aus,

Have you tried rebooting your iPhone and your iPad to see if that helps? On your iPhone, does this happen when you're viewing on WiFi and/or cellular data?

Re: Arlo app on iOS only displaying current day’s recordings. Works fine on PC.

mc-in-aus — Wed, 14 Aug 2019 09:19:52 GMT

Hi JessicaP,

I can confirm that I've deleted and re-installed the app on 2 different devices and I've rebooted each device and it doesnt make a difference. Mixture of Cellular / WiFi doesnt matter either.

Thanks for reahing out.

Re: Arlo app on iOS only displaying current day’s recordings. Works fine on PC.

JessicaP — Wed, 14 Aug 2019 16:01:43 GMT

Let me reach out to you via private message to gather more information from you.