topic Re: Unable to view recordings from web or app. Cannot download. Shows Unauthorized Access to record. in Arlo

Unable to view recordings from web or app. Cannot download. Shows Unauthorized Access to record.

jasonhu — Wed, 07 Aug 2019 18:28:35 GMT

Hi, Arlo team. I am not able to view record any longer from web or app. I can't download record from web. It worked before. I do not use camera for months but no i need to use it. Need help! Thank you in advance.
<Error>
<code>UnauthorizedAccess</code>
<messageid>you are not authorized to perform this operation</messageid>
</Error>

Re: Unable to view recordings from web or app. Cannot download. Shows Unauthorized Access to record.

jasonhu — Wed, 07 Aug 2019 18:28:49 GMT

error from app when i tried to view the records.

"NSURLErrorDomain error - 1013"

i tried to view record using laptop but no luck.

base station 1.12.2.4_2772

vmb3010r2

camera 1.3.319

Re: Unable to view recordings from web or app. Cannot download. Shows Unauthorized Access to record.

jasonhu — Wed, 07 Aug 2019 18:28:58 GMT

base station s/n: 48E46A7AA3076

camera s/n: 4N7165739792D

Re: Unable to view recordings from web or app. Cannot download. Shows Unauthorized Access to record.

JessicaP — Wed, 07 Aug 2019 18:29:06 GMT

Hi jasonhu,

Can you show a screenshot of the error? And when trying to view recording through the Arlo app, is that happening on WiFi and/or cellular data?

Re: Unable to view recordings from web or app. Cannot download. Shows Unauthorized Access to record.

jasonhu — Sat, 10 Aug 2019 03:09:40 GMT

it works now again. Did you do something from the backend? many thanks.