topic Re: I use to be able to view Arlo from my phone and PC. Now I can only view from my phone. Why? in Arlo

I use to be able to view Arlo from my phone and PC. Now I can only view from my phone. Why?

4290 — Wed, 07 Aug 2019 00:38:38 GMT

Until yesterday I was able to access my Arlo account by phone or PC. Now I can only access the account thru my phone. I can't even load the account sign in page on my PC as suggested in a previous help conversation. I ran a speed test and I have 9 ping ms, download 158 Mbps, upload 15.62 Mbps. It's not my modem speed that is the problem. We had an electrical storm pass through yesterday. I was able to access the account on my PC before then and now I cannot. Somehow I don't think that is the problem since we've had almost daily thunderstorms here. I have tried rebooting my modem and the arlo base. All the cameras have more than 45% charge.

Re: I use to be able to view Arlo from my phone and PC. Now I can only view from my phone. Why?

4290 — Wed, 07 Aug 2019 00:45:44 GMT

When I go to the Arlo web link my screen turns grey. There is nothing to indicate any further data. Reading about other people experiencing a similar problem I noticed that one peprson was having difficulty upgrading the latest version of Flash. I was frequently upgrading the latest version on my PC and was beginning to wonder if my account had been hacked.

Re: I use to be able to view Arlo from my phone and PC. Now I can only view from my phone. Why?

ShayneS — Thu, 08 Aug 2019 17:35:06 GMT

Hi @4290

Have you tried to use a different browser?

Re: I use to be able to view Arlo from my phone and PC. Now I can only view from my phone. Why?

4290 — Fri, 09 Aug 2019 00:32:56 GMT

I turned on my pc tonight to try just that and Arlo is up and functioning again. Very strange. Thank you for your suggestion.

Re: I use to be able to view Arlo from my phone and PC. Now I can only view from my phone. Why?

ShayneS — Fri, 09 Aug 2019 16:52:26 GMT

You are very welcome, have a great weekend.