topic Re: Stopped receiving alerts, but only from one camera in Arlo

Stopped receiving alerts, but only from one camera

JizzleJ — Fri, 03 May 2019 15:58:07 GMT

I have a few Arlo cameras around my house, and have had no issues. A little while ago however, I stopped receiving email notifications from one of the cameras. I still receive email notifications from all the rest, and the camera in question is still recording video and sending them to my account. I have tried re-sync the camera. I have removed the camera and did a new set up.

Re: Stopped receiving alerts, but only from one camera

jguerdat — Fri, 03 May 2019 13:16:20 GMT

When you remove and resync a camera, you also have to add the camera back to custom modes and reset any settings in the Armed mode. Have you checked those?

Re: Stopped receiving alerts, but only from one camera

JizzleJ — Mon, 13 May 2019 22:26:37 GMT

Yes @jguerdat I have. When I sign into my account I can see the videos it records. It follows the schedule, and from my account everything appears to be working. My issue is that I don't receive notifications to my email, but only from the one camera.

Re: Stopped receiving alerts, but only from one camera

jguerdat — Tue, 14 May 2019 00:22:54 GMT

And you've verified that your rule(s) for that camera include email notifications?

Re: Stopped receiving alerts, but only from one camera

PTMcCracken — Sun, 04 Aug 2019 16:43:13 GMT

I am having the same problem: I have 5 Arlo Pro cameras, but am only get email alerts on 4 of the 5. Email alerts have stopped just on that one camera; got them before. Everything else appears to be functioning properly.

Re: Stopped receiving alerts, but only from one camera

ShayneS — Mon, 05 Aug 2019 20:34:06 GMT

@PTMcCracken

Have you tired to reboot this camera or remove it from Settings > My Devices > Re-Add?

Re: Stopped receiving alerts, but only from one camera

PTMcCracken — Tue, 06 Aug 2019 16:01:09 GMT

I removed the battery and reinstalled it: still no email notifications. I deleted the camera from the network and once again synced it to the base station: still no email notifications. Camera problem?

Re: Stopped receiving alerts, but only from one camera

ShayneS — Tue, 06 Aug 2019 18:04:15 GMT

Hi @PTMcCracken

I wouldn't assume the camera is faulty from that. I would suggest contacting customer support so they can look deeper in to the issue for you. I will add the link here. Arlo Tech Support

Re: Stopped receiving alerts, but only from one camera

PTMcCracken — Tue, 06 Aug 2019 18:41:05 GMT

Contacted Arlo support and found the problem. Somehow that one camera decided it no longer wanted to be configured to send email notifications/alerts. The box activating email alerts was unselected somehow; not by a human. Once reselected all is well.

Re: Stopped receiving alerts, but only from one camera

ShayneS — Tue, 06 Aug 2019 20:48:23 GMT

@PTMcCracken

Thanks for letting me know, that is good to hear you fixed it finally. Let me know if you have any other questions.