https://community.arlo.com/t5/Arlo/Arlo-Wire-free-connection-failed-after-updating-to-1-3-319/m-p/1714410#M69522 <P>We just updated the firmware of three cameras and since then they all show&nbsp; 'connection failed' in the web interface, here is the info on one of the three. Restarted, reset, deleted and added them all back. We see&nbsp; an initial camera view but therafter 'connection failed' - does anyone have a clue what's going on ? Any advice most welcome.. &nbsp; HW Version H7 Serial Number 4N727CSUC3273 Firmware 1.3.319</P><BR /><IMG src="http://community.arlo.com/t5/image/serverpage/image-id/426690iCE6C934D6DF564BB/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" border="0" alt="Screenshot at 2019-07-29 15-45-36.png" title="Screenshot at 2019-07-29 15-45-36.png" /> Tue, 30 Jul 2019 22:46:49 GMT uniformed 2019-07-30T22:46:49Z https://community.arlo.com/t5/Arlo/Arlo-Wire-free-connection-failed-after-updating-to-1-3-319/m-p/1714410#M69522 <P>We just updated the firmware of three cameras and since then they all show&nbsp; 'connection failed' in the web interface, here is the info on one of the three. Restarted, reset, deleted and added them all back. We see&nbsp; an initial camera view but therafter 'connection failed' - does anyone have a clue what's going on ? Any advice most welcome.. &nbsp; HW Version H7 Serial Number 4N727CSUC3273 Firmware 1.3.319</P><BR /><IMG src="http://community.arlo.com/t5/image/serverpage/image-id/426690iCE6C934D6DF564BB/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" border="0" alt="Screenshot at 2019-07-29 15-45-36.png" title="Screenshot at 2019-07-29 15-45-36.png" /> Tue, 30 Jul 2019 22:46:49 GMT https://community.arlo.com/t5/Arlo/Arlo-Wire-free-connection-failed-after-updating-to-1-3-319/m-p/1714410#M69522 uniformed 2019-07-30T22:46:49Z https://community.arlo.com/t5/Arlo/Arlo-Wire-free-connection-failed-after-updating-to-1-3-319/m-p/1714744#M69555 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/745303">@uniformed</a></P> <P>&nbsp;</P> <P>Does the connection failed occur on the Web Portal &amp; Mobile App?</P> Tue, 30 Jul 2019 22:51:38 GMT https://community.arlo.com/t5/Arlo/Arlo-Wire-free-connection-failed-after-updating-to-1-3-319/m-p/1714744#M69555 ShayneS 2019-07-30T22:51:38Z https://community.arlo.com/t5/Arlo/Arlo-Wire-free-connection-failed-after-updating-to-1-3-319/m-p/1714792#M69558 Yes both web and Android app, never noticed a problem before update.. both now working again but intermittently.. ? Wed, 31 Jul 2019 06:38:43 GMT https://community.arlo.com/t5/Arlo/Arlo-Wire-free-connection-failed-after-updating-to-1-3-319/m-p/1714792#M69558 uniformed 2019-07-31T06:38:43Z https://community.arlo.com/t5/Arlo/Arlo-Wire-free-connection-failed-after-updating-to-1-3-319/m-p/1714882#M69566 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/745303">@uniformed</a></P> <P>&nbsp;</P> <P>&nbsp; Have you tried contacting customer support regarding this issue? I have attached the link here for you -&nbsp;<A href="https://www.arlo.com/en-ca/support/contact.aspx" target="_blank">Arlo Tech Support</A></P> Wed, 31 Jul 2019 17:10:59 GMT https://community.arlo.com/t5/Arlo/Arlo-Wire-free-connection-failed-after-updating-to-1-3-319/m-p/1714882#M69566 ShayneS 2019-07-31T17:10:59Z