https://community.arlo.com/t5/Arlo/Wish-tech-support-could-have-me-checked-the-gauge-first/m-p/1712946#M69346 <P>I called for support 2 times this morning.&nbsp; The first call did little to fix the problem and I was left by the tech telling me to re-start my phone and all will work.&nbsp; I had to gt off the phone to do that!&nbsp; &nbsp;It did not fix things and things got worst.&nbsp; I called back.&nbsp; Turns out the batteries were bad in two cameras.&nbsp; It had been mentioned the first time but when I tested one battery of the four it test good!&nbsp; After several test requests from the tech people and nothing changed I changed batteries on the second call and that camera worked.&nbsp; Then I learned,&nbsp; because I asked how to preserve the batteries in camera&nbsp; I don't have on ...&nbsp; I was lead to the settings and to My devices then the on off button when I saw there was also a gauge saying the strength of the battery!&nbsp; Wish the techs would have had me check that gauge first before spending so much time trouble shooting matters that did no good including having to uninstall and re-install the Arlo app on my phone!&nbsp; Not everyone knows how to check the battery life remaining in their cameras.&nbsp; I didnot!&nbsp; &nbsp;It would be nice to check the basics first!&nbsp; Good luck teaching your techs as you move forward.&nbsp;&nbsp;</P> Fri, 19 Jul 2019 19:48:41 GMT LeahB 2019-07-19T19:48:41Z https://community.arlo.com/t5/Arlo/Wish-tech-support-could-have-me-checked-the-gauge-first/m-p/1712946#M69346 <P>I called for support 2 times this morning.&nbsp; The first call did little to fix the problem and I was left by the tech telling me to re-start my phone and all will work.&nbsp; I had to gt off the phone to do that!&nbsp; &nbsp;It did not fix things and things got worst.&nbsp; I called back.&nbsp; Turns out the batteries were bad in two cameras.&nbsp; It had been mentioned the first time but when I tested one battery of the four it test good!&nbsp; After several test requests from the tech people and nothing changed I changed batteries on the second call and that camera worked.&nbsp; Then I learned,&nbsp; because I asked how to preserve the batteries in camera&nbsp; I don't have on ...&nbsp; I was lead to the settings and to My devices then the on off button when I saw there was also a gauge saying the strength of the battery!&nbsp; Wish the techs would have had me check that gauge first before spending so much time trouble shooting matters that did no good including having to uninstall and re-install the Arlo app on my phone!&nbsp; Not everyone knows how to check the battery life remaining in their cameras.&nbsp; I didnot!&nbsp; &nbsp;It would be nice to check the basics first!&nbsp; Good luck teaching your techs as you move forward.&nbsp;&nbsp;</P> Fri, 19 Jul 2019 19:48:41 GMT https://community.arlo.com/t5/Arlo/Wish-tech-support-could-have-me-checked-the-gauge-first/m-p/1712946#M69346 LeahB 2019-07-19T19:48:41Z https://community.arlo.com/t5/Arlo/Wish-tech-support-could-have-me-checked-the-gauge-first/m-p/1712950#M69347 <P>Hey LeahB,</P> <P>&nbsp;</P> <P>We appreciate your feedback regarding the experience you had with the support team;&nbsp;I'll forward your feedback to our team. But I'm glad to hear that your Arlo camera is now working after changing the batteries!</P> Fri, 19 Jul 2019 19:53:16 GMT https://community.arlo.com/t5/Arlo/Wish-tech-support-could-have-me-checked-the-gauge-first/m-p/1712950#M69347 JessicaP 2019-07-19T19:53:16Z