topic Base station stuck at "getting information" in Arlo

Base station stuck at "getting information"

carnold13 — Thu, 18 Jul 2019 21:13:03 GMT

My base station is stuck on "Getting Information". I have had this problem for 3 weeks now and no customer service personel will contact me back or reply to my emails. I have removed the device, restarted the device and unplugged and for an extended amount of time. I have removed all the cameras from the station and STILL NO LUCK. I work in a warehouse and we bought these to help watch areas we do not have regular cameras. I have updated the app and I am using the most updated web browser, STILL NO LUCK. I do not know if this can be fixed or not. We shall see..

Re: Base station stuck at "getting information"

ShayneS — Fri, 19 Jul 2019 18:57:12 GMT

Hi @carnold13

I have a few questions for you.

When did this issue first occur?

Has the getting status message been an issue since you set the base station up?

Did you perform a factory reset as well when you were troubleshooting?

What are the status LEDs on the front of the base station displaying?