Unable to update firmware

arlouser75068 — Thu, 18 Jul 2019 22:44:48 GMT

I have two arlo cameras and an alarm base.

My app shows that I need to update firmware but I'm not able to to launch the firmware update.

Arlo help says to find the firmware update on my.arlo.com under settings but I do not have those options.

All I see is shared devices and ability to rename them.

How do I update my Arlo cameras?

Re: Unable to update firmware

michaelkenward — Thu, 18 Jul 2019 14:40:43 GMT

@arlouser75068 wrote:

.... I'm not able to to launch the firmware update.

What are you doing and where does it go wrong?

@arlouser75068 wrote:

Arlo help says to find the firmware update on my.arlo.com under settings but I do not have those options.

You don't say which Arlo gubbins you have, but for Ultra Pro ", in the browser interface:

If there is an update available it should show up there.

Another way in is:

The strategy is much the same on the app.