topic Re: Changed Internet provider Arlo won't work since moving in Arlo

Changed Internet provider Arlo won't work since moving

Daniel87 — Tue, 27 Sep 2016 18:47:34 GMT

Hi, I had arlo working well with my my last internet provider but due to moving house I cannot get the sytem to reconnect to my new service provider. Any ideas? TIA

Re: Changed Internet provider Arlo won't work since moving

jguerdat — Mon, 22 Aug 2016 13:37:40 GMT

It should have been seamless. What are the base LEDs showing?

Re: Changed Internet provider Arlo won't work since moving

Daniel87 — Mon, 29 Aug 2016 07:29:57 GMT

All Light are one all Green. I have tryed resetting the Base Station but The Computer cannot find it now.

Re: Changed Internet provider Arlo won't work since moving

jguerdat — Mon, 29 Aug 2016 12:07:49 GMT

Not sure what you mean by this. You should have at least 2 green LEDs, power and Internet, especially after a reset. Speaking of the reset, did you use the proper method, using the reset button alone until the LEDs flash amber? It may be you have a bad base that can only be resolved by contacting support, using the Support link above.

Re: Changed Internet provider Arlo won't work since moving

JamesC — Tue, 30 Aug 2016 17:43:21 GMT

Daniel87,

There could also be a conflict between the new ISP equipment and the Arlo system. I agree with jguerdat and recommend contacting the Arlo Support Team for more in depth troubleshooting.

JamesC