topic Re: Show image/snapshot when motion is detected in Arlo

Re: Show image/snapshot when motion is detected

homehome — Fri, 12 Jul 2019 06:12:49 GMT

@ShayneS, this feature is not available on Android.

Will it become available? And when and if so under what conditions? I.e. Will it be available on the no subscription case?

Re: Show image/snapshot when motion is detected

homehome — Fri, 12 Jul 2019 18:06:32 GMT

@ShayneS ,

I am on Arlo Smart Premier plan (1 month trial) and on Android 8.1.0. I have smart notifications enabled for all my cameras and I have all the types of smart notifications enabled.

I get email allerts, with no screenshot, from all cameras and I get notifications on the app from all cameras but again no screenshot.

Obviously the feature is not working. Therefore, please advise as your product is essentially unusable!

Re: Show image/snapshot when motion is detected

ShayneS — Fri, 12 Jul 2019 20:39:59 GMT

@homehome

The engineering team is investigating the issue with pictures missing from email. With that said, you should be receiving rich notifications through your push notifications. I tested this with an Android phone & you have to press the drop down arrow for the picture to populate.

Re: Show image/snapshot when motion is detected

Rueg — Sun, 14 Jul 2019 17:23:40 GMT

@JessicaP - any update on this? You can see how many people this is impacting. I would think this would be given some priority.

Thanks.

Steve

Re: Show image/snapshot when motion is detected

homehome — Mon, 15 Jul 2019 06:48:14 GMT

Still waiting for an update as well. No news yet on the email screenshots yet.

Re: Show image/snapshot when motion is detected

homehome — Wed, 17 Jul 2019 06:31:33 GMT

No news yet....a case has been opened but nothing after that. Still waiting.