topic Re: Lost connection to cameras and now will not connect - vms3430 in Arlo

Lost connection to cameras and now will not connect - vms3430

ggnelsonmi — Sun, 14 Jul 2019 13:00:33 GMT

unable to connect cameras

Re: Lost connection to cameras and now will not connect - vms3430

TomMac — Sun, 14 Jul 2019 13:14:36 GMT

make sure your base is online first and then a QUICK press of the base button and then the camera button ( can do it outside of the app/prgm )

If NG, pull batteries in cam, then replace... wait 5 min to do again.

Re: Lost connection to cameras and now will not connect - vms3430

ggnelsonmi — Mon, 15 Jul 2019 21:43:14 GMT

@TomMac I tried that a number of times and it did not work. I have had these cameras for over 8 months and they just stopped working last week. I noticed a couple had orange lights so I recharged all the batteries. Still no luck. I have powered off the base, tried resetting my xfinity WiFi router, nothing works . When I press the sync button on the base the light blinks for a couple of minutes then stops. The camera blinks blue. I went into the app and removed all the cameras (not sure if that was a mistake) and now will not re-add them.

Re: Lost connection to cameras and now will not connect - vms3430

ShayneS — Wed, 17 Jul 2019 22:09:52 GMT

Hi @ggnelsonmi

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support