topic Re: Arlo detects motion, says clip in library, but no clip is there in Arlo

Arlo detects motion, says clip in library, but no clip is there

Sinisbob — Tue, 27 Sep 2016 18:50:04 GMT

i get notification that my camera detected motion and links to the library for the video. Aflo app shows there is a message. There is a "1" on the library icon indicating a video is available. When I go into the library, there is no video. Camera is set to record 30 seconds of video. 3 bars on wifi. What is going on?

Re: Arlo detects motion, says clip in library, but no clip is there

TomMac — Sun, 21 Aug 2016 18:39:59 GMT

Check that the filter is clear and not set for other cameras ( looks like a funnel in the upper corner in library )

Or just click on the number of videos in circle to go directly

Re: Arlo detects motion, says clip in library, but no clip is there

Sinisbob — Sun, 21 Aug 2016 19:28:10 GMT

Thanks. Previously had done both suggestions before the post.

Re: Arlo detects motion, says clip in library, but no clip is there

JamesC — Mon, 22 Aug 2016 18:29:34 GMT

Sinisbob,

Are you able to produce a manual recording via live stream? Does it arrive in the library? I have not been able to replicate any issues with recordings arriving in the library via motion detection or manual record. Are you still seeing this behavior?

JamesC

Re: Arlo detects motion, says clip in library, but no clip is there

Sinisbob — Mon, 22 Aug 2016 18:32:52 GMT

I returned the product to where I purchased it. Not happy with it at all.