topic Arlo Wire-free cameras stop recording after 24hours in Arlo

Arlo Wire-free cameras stop recording after 24hours

Nomisol — Mon, 08 Jul 2019 20:05:19 GMT

My cameras work fine in 24hours after set-up/reset then they stop record. I can watch videos live but they do not record when there is motion and they don't send me notifications. They are in "armed mode". When I try the manual motion test the cameras respond. The batterys are full charged and all three lights on the base station are green. I have tried several times to reset the system with the same result - Everything starts to work again after reset but after 24hours it stops work again. Does somebody have a good advice for me?

Re: Arlo Wire-free cameras stop recording after 24hours

ShayneS — Tue, 09 Jul 2019 22:39:00 GMT

That is a weird one. You are not watching the cameras live when you see the motion right? Have you tried to contact customer support regarding this?

Re: Arlo Wire-free cameras stop recording after 24hours

Smorse1 — Wed, 10 Jul 2019 21:02:22 GMT

I also have this issue - Cameras work for a time - 24 to 48 hours and then stop sending notifications and recording clips until I use the app to reset the base station. It's very random, but this system doesn't do me much good if it doesn't capture motion and images most of the time.

Re: Arlo Wire-free cameras stop recording after 24hours

ShayneS — Wed, 10 Jul 2019 21:07:55 GMT

Hi @Smorse1

Have you tried to reboot the cameras or up the sensitivity & test again?

Re: Arlo Wire-free cameras stop recording after 24hours

Smorse1 — Wed, 10 Jul 2019 21:17:07 GMT

all 4 cameras seem to stop, and then have started working once the base station gets reset. Should I try resetting a camera prior to resetting the base station the next time this happens?

Re: Arlo Wire-free cameras stop recording after 24hours

ShayneS — Wed, 10 Jul 2019 21:26:39 GMT

Do you know if the cameras appear offline when you notice the recordings/notifications missing that should be coming in?

Re: Arlo Wire-free cameras stop recording after 24hours

Smorse1 — Wed, 10 Jul 2019 22:11:27 GMT

Yes, the cameras still broadcast live images, but do not sense motion or record clips. I generally only notice that they are not doing this when there was an obvious event that they should have captured a recording of but didn't. Sometimes this can be hours or initially it was a couple of days before I figured it out.

Re: Arlo Wire-free cameras stop recording after 24hours

ShayneS — Wed, 10 Jul 2019 23:06:21 GMT

@Smorse1

Have you tried to remove the cameras from Settings . My Devices > Re-add & test again?

Re: Arlo Wire-free cameras stop recording after 24hours

Smorse1 — Thu, 11 Jul 2019 02:33:21 GMT

Should I do that while the cameras are currently working, or wait until I find they are failing to sense motion or record?

Re: Arlo Wire-free cameras stop recording after 24hours

ShayneS — Thu, 11 Jul 2019 16:08:39 GMT

@Smorse1

You can try this if they happen to miss some motion events again, this will help determine the cause of the issue.

Re: Arlo Wire-free cameras stop recording after 24hours

Nomisol — Tue, 16 Jul 2019 07:19:15 GMT

My system is ok now. Talk to support if you have the samme issue as me. I had to make som changes in my router settings. It's been working for a couple of days now without any problems.