topic Re: Adding device to my Iphone in Arlo

Adding device to my Iphone

surfbum — Sun, 07 Jul 2019 07:39:35 GMT

Removed device from my Iphone and now I'm trying to add it back to my phone but it says "discovering your device please wait" then it says no arlo device found but the device is working on my wifes phone. Tried this many times and no luck it was working perfectly before until I removed device by accident.

Re: Adding device to my Iphone

jguerdat — Sun, 07 Jul 2019 14:52:30 GMT

Who is the primary user - your wife? If you were granted access from her account, you don't try to add the device since it's already set up - you just log in using your credentials. Try both the app and a browser.

Re: Adding device to my Iphone

surfbum — Mon, 08 Jul 2019 06:59:45 GMT

Yes my wife is the admin and i am added on. I am always logged on and use the app to see and turn on/off 1 camera but would like to add back camera 2 so I can monitor it. I am trying to add cam 2 back on to my phone but am not able to. Any other procedures you can suggest I'm trying to do it from my phone thx.

Re: Adding device to my Iphone

jguerdat — Mon, 08 Jul 2019 13:00:37 GMT

Your wife, as the admin, needs to go into Settings, Grant Access and check your permissions. It may be that the camera has somehow been deleted from your permissions. She may need to remove your access and grant access as new to make things work.

Re: Adding device to my Iphone

surfbum — Thu, 11 Jul 2019 02:40:04 GMT

Thanks everything is all good now!