topic Re: Arlo not recording in Arlo

Arlo not recording

nothyme — Mon, 08 Jul 2019 23:29:13 GMT

I was away on vacation last week and Arlo stopped recording. People were coming and going on the property, feeding cats, mowing lawn and nothing triggered motion. I am still unable to get Arlo to detect motion. The cameras are on and I can see and record from my phone.

Re: Arlo not recording

TomMac — Sun, 07 Jul 2019 12:52:20 GMT

First thing to do is go to the live view screen and verify the "motion detect" icon is Black ( means on )

If they are black then try a reboot of the base...

Re: Arlo not recording

nothyme — Sun, 07 Jul 2019 13:32:52 GMT

There is no little man! I turned off base unit and removed all cameras. Turned on base unit and confirmed all updates have occurred. I added one camera and have done everything to try to get it to detect motion and nothing happens. I can view and record from my phone.

Re: Arlo not recording

TomMac — Sun, 07 Jul 2019 13:59:55 GMT

@nothyme wrote:

There is no little man! I turned off base unit and removed all cameras. Turned on base unit and confirmed all updates have occurred. I added one camera and have done everything to try to get it to detect motion and nothing happens. I can view and record from my phone.

Are the motion icons grayed out or missing completely ?

Re: Arlo not recording

nothyme — Sun, 07 Jul 2019 14:03:45 GMT

No motion icons!!!

Re: Arlo not recording

Mattq — Sun, 07 Jul 2019 14:35:04 GMT

I bought the system 2 days ago and am dealing with this also worked fine first day. Now no motion detection and icons are greed out. I have restarted everything.

Re: Arlo not recording

TomMac — Sun, 07 Jul 2019 14:39:29 GMT

I would verify on another browser ( https://arlo.netgear.com ) or use another devcie that the icons are not there.

If using a phone I would un-install the app and reinstall

Re: Arlo not recording

jguerdat — Sun, 07 Jul 2019 14:54:15 GMT

The motion icons are either a running man (web) or a small ball and 3 horizontal lines (app).

Re: Arlo not recording

nothyme — Sun, 07 Jul 2019 15:21:26 GMT

Strange... I could see that the cameras were on, see the view and record. However, the base station said it was disarmed. So I changed the setting and everything works. However, when the base station is disarmed you should not be able to see anything. It was showing it as armed when I checked this past week. Confusing.