topic Re: Motion not working. Nothing changed and Base Station shows all 3 green lights in Arlo

Motion not working. Nothing changed and Base Station shows all 3 green lights

SmithyS — Wed, 03 Jul 2019 16:24:52 GMT

I have 4 arlo pro cameras and 8 arlo pro 2 cameras. Three base stations. All worked fine. An hour ago noticed that none are detecting motion. All work fine manually just have failed to detect people walking straight past the armed cameras. Nothing has changed and base stations all show three green lights.

Re: Motion not working. Nothing changed and Base Station shows all 3 green lights

apolloxx85 — Wed, 03 Jul 2019 16:25:02 GMT

Having the same issue. It briefly detects motion, and quickly shuts off and doesn't record video or send a notification.

Re: Motion not working. Nothing changed and Base Station shows all 3 green lights

SmithyS — Wed, 03 Jul 2019 16:25:13 GMT

All of mine are not detecting anything at all. All saying last motion detected and notified 1.5 hours ago.

Re: Motion not working. Nothing changed and Base Station shows all 3 green lights

SmithyS — Wed, 03 Jul 2019 16:25:26 GMT

The infrared glows in the dark when we walk past the cameras but nothing is notified or recorded or updated on the view screen.

Re: Motion not working. Nothing changed and Base Station shows all 3 green lights

jguerdat — Wed, 03 Jul 2019 16:25:35 GMT

Is the proper active mode selected? Have you tried rebooting the base?

Re: Motion not working. Nothing changed and Base Station shows all 3 green lights

JessicaP — Wed, 03 Jul 2019 21:53:00 GMT

It appears to be resolved as of this morning.

Is anyone still experiencing the issue with not receiving push notifications and video recordings to your library?

Re: Motion not working. Nothing changed and Base Station shows all 3 green lights

SmithyS — Wed, 03 Jul 2019 19:05:15 GMT

Mine started working after about 3 hours of outage. Nothing changed on my end. It’s concerning this can happen to a security device with no notification of outage. Has made me lose a lot of confidence in the product.

Re: Motion not working. Nothing changed and Base Station shows all 3 green lights

SmithyS — Wed, 03 Jul 2019 19:06:49 GMT

Yes all modes were set to armed. I didn’t reboot as the cameras just stopped working and nothing wrong my end. Started to work as expected after about 3 hours of outage.