https://community.arlo.com/t5/Arlo/iPhone-XS-max-not-playing-videos/m-p/1708795#M68629 <P>Have you tried contacting customer support regarding this issue? I have attached the link here for you -&nbsp;<A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank">Arlo Tech Support</A></P> Thu, 27 Jun 2019 17:34:33 GMT ShayneS 2019-06-27T17:34:33Z https://community.arlo.com/t5/Arlo/iPhone-XS-max-not-playing-videos/m-p/1707071#M68433 <P><SPAN>My iPhone Xs Max&nbsp; will not play my Arlo library videos but will play live events can you help please.&nbsp; &nbsp;Software Version 12.3.1.&nbsp; What's the fix?</SPAN></P> Wed, 19 Jun 2019 17:26:08 GMT https://community.arlo.com/t5/Arlo/iPhone-XS-max-not-playing-videos/m-p/1707071#M68433 drsharp1 2019-06-19T17:26:08Z https://community.arlo.com/t5/Arlo/iPhone-XS-max-not-playing-videos/m-p/1707339#M68462 <P>Have you tried to update to 12.3.2 &amp; remove &amp; reinstall your Arlo Mobile App?</P> Thu, 20 Jun 2019 17:53:20 GMT https://community.arlo.com/t5/Arlo/iPhone-XS-max-not-playing-videos/m-p/1707339#M68462 ShayneS 2019-06-20T17:53:20Z https://community.arlo.com/t5/Arlo/iPhone-XS-max-not-playing-videos/m-p/1708771#M68625 <P>Yes and stil the videos do not play</P> Thu, 27 Jun 2019 15:34:59 GMT https://community.arlo.com/t5/Arlo/iPhone-XS-max-not-playing-videos/m-p/1708771#M68625 drsharp1 2019-06-27T15:34:59Z https://community.arlo.com/t5/Arlo/iPhone-XS-max-not-playing-videos/m-p/1708795#M68629 <P>Have you tried contacting customer support regarding this issue? I have attached the link here for you -&nbsp;<A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank">Arlo Tech Support</A></P> Thu, 27 Jun 2019 17:34:33 GMT https://community.arlo.com/t5/Arlo/iPhone-XS-max-not-playing-videos/m-p/1708795#M68629 ShayneS 2019-06-27T17:34:33Z