topic Re: Arlo Stuck In Getting Status in Arlo

Re: Arlo Stuck In Getting Status

SPDIF — Wed, 29 May 2019 06:28:26 GMT

Still stuck in "Getting Status" on my surfpads. Restarting, reinstalling does not work! Only way to get the status indication is to use an Android phone with version 8.0 or higher (surfpads has Android 6).

And since the last firmware "update" the picture resolution has decreased and status changes over the phone when connected to a mobile network dose NOT function!

Any company selling "Security products" and that has an active customer forum and choose to NOT monitor or respond to their customers problems is grossly mismanaged an an example of utter corporate stupidity.

Re: Arlo Stuck In Getting Status

gyang — Thu, 23 May 2019 20:54:17 GMT

Same problem here!

on Android phone (app version 2.7.10_25620)

reboot phone works one time and does not work and get same message again after login 2nd time.

reboot base station works one time and does not work one hour later.

Can Arlo support fixes the problem and provide long term solution?

Re: Arlo Stuck In Getting Status

ShayneS — Thu, 23 May 2019 22:33:05 GMT

@gyang

Does this occur on the web portal too? What firmware version is your base station running?

Re: Arlo Stuck In Getting Status

gyang — Thu, 23 May 2019 23:15:52 GMT

Thanks for the quick reply. There is no problem on Web portal firmware version: 1.12.2.1_2798

Re: Arlo Stuck In Getting Status

ShayneS — Thu, 23 May 2019 23:23:19 GMT

@gyang

Have you tried to remove & re-install the Arlo Mobile App?

Re: Arlo Stuck In Getting Status

gyang — Fri, 24 May 2019 00:57:37 GMT

I did follow all suggestions in this community.

I tried to uninstall and reinstall the app on the phone as well.

It works only for first time.

one hour later, it does not work anymore. Have to shutdown or restart the phone again to work one more time.

btw,

the camera firmware version: 1.092.0.23_32920

Re: Arlo Stuck In Getting Status

Yavuz999 — Fri, 24 May 2019 21:30:45 GMT

Same problem. I tried everything suggested herein. No luck.

most frustrating... this is the security of my home...

we we need urgent solutions!

It was working satisfactorily before the recent update.

Re: Arlo Stuck In Getting Status

ShayneS — Fri, 24 May 2019 21:53:06 GMT

@Yavuz999

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo Stuck In Getting Status

gyang — Sat, 25 May 2019 22:50:56 GMT

Arlo support has openned a ticket.

Waiting the response...

Re: Arlo Stuck In Getting Status

papagonzo — Wed, 29 May 2019 13:06:40 GMT

Hello..., customer service, Bueller, ....hello???

Time to move on to another camera provider. Jumping on CNet to get some recommendations. Arlo/Netgear is apparently throwing in the towel on what was a great product with awesome potential...

Re: Arlo Stuck In Getting Status

jguerdat — Wed, 29 May 2019 13:11:18 GMT

Customer service:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Stuck In Getting Status

Catfarts — Fri, 31 May 2019 03:11:24 GMT

Since last week geofencing wasn’t turning off on my VMB4000 without manually switching between modes. Today I decided to delete and re-download app on iOS... BIG mistake! Now stuck on “getting status” although at first one camera did show view from three hours ago until I reset the base station - now nothing works

Re: Arlo Stuck In Getting Status

ShayneS — Fri, 31 May 2019 16:17:17 GMT

@Catfarts What are the status LED lights displaying on your base station?

Getting status error

Glasto — Sat, 01 Jun 2019 15:59:19 GMT

Arlo app constantly displaying "getting status". Is Arlo having issues?

Re: Getting status error

jguerdat — Sat, 01 Jun 2019 18:52:39 GMT

Not here.

Re: Getting status error

Bartley — Sat, 01 Jun 2019 20:11:32 GMT

I have the "getting status error" issue as well as many other random issues since the memorial weekend. Apparently there was a firmware upgrade that effected some base stations. I called and described all the various issues I have been having randomly. After discussing it for about a half hour the agent started a support ticket. We had a mutual agreement to not troubleshoot as there was no point. That was May 31st 2019. Hoping to hear back from a support engineer soon as my camera system is no longer dependable. Everything was working fine till 2 weeks ago. VMB4000R3 5 arlo pro2 camera's as well as the doorbell. All purchased within the last 6 months.

Re: Getting status error

ChinJing — Sat, 01 Jun 2019 20:51:25 GMT

We also get the same message in the app. The cameras say getting status. The base station appears to be offline although the app doesn’t specifically say this. When I get the getting status message in the app I check the base station and the internet light is out. This happens many times a day. We have tried multiple base stations and different routers. This all started happening after the recent update that caused all kinds of crazy things to happen. We have tried all kinds of troubleshooting and arlo escalated our problem to t2 tech support. But we haven’t heard from them except the tech support said that they think it’s only our base not an issue effecting other people although I have seen several people report this in the community. We have tried replacing every cable we could and nothing is fixing this problem not even multiple different base stations. Our internet is working other devices work fine. The base station keeps disconnecting and will not reconnect on its own for over an hour. We can power cycle it and it will reconnect but it soon gets disconnected again hours later.

Re: Getting status error

Jlew4 — Sun, 02 Jun 2019 20:26:29 GMT

YES! I'm having the same exact issue. My system has been working flawlessly for over a year and now it's awful!! ZERO reliabilty from the system for the last couple of weeks. Randomly goes offline and randomly will get stucks on "getting status". ARLO????????????????

Re: Getting status error

Kenri — Sun, 02 Jun 2019 21:55:06 GMT

Same issue for me as well. Getting status almost every time I go to check my cameras. Very aggravating.

Re: Getting status error

ShayneS — Mon, 03 Jun 2019 18:31:54 GMT

Hello,

What device & OS are you experiencing this issue with?