topic Re: Not recording on motion / no emails in Arlo

Not recording on motion / no emails

TRPearson — Tue, 25 Jun 2019 22:02:47 GMT

My Arlo system w/ 5 standard model Arlo cameras stopped sending email recently. After further review I have noticed that it is not recording motion and not sending emails. I am pretty fluent in security and with Arlo but this one has me stumped. Is motion on? Yes. Will system record and save to library manually? Yes. Are mode settings correct? Yes. Have I power cycled the base station? Yes, with multiple resets. Is internet and wireless working? Yes. Have I created a custom mode? Yes. I have gone as far as to delete all of my cameras from the system and started off by adding a single camera. It recorded one frame set of me rehanging the camera and has then stopped again. Only thing I have not done, that I am aware of, if reset the base station to factory settings but I have heard that this can be risky? Any thoughts would be appreciated.

Re: Not recording on motion / no emails

ShayneS — Tue, 25 Jun 2019 22:04:06 GMT

Have you tried to remove the cameras from Settings > My Devices & re-sync? What firmware is your base station & cameras running?

Re: Not recording on motion / no emails

jguerdat — Tue, 25 Jun 2019 23:24:11 GMT

Others have had emai issues - what's your email provider? Have you tried another?

Re: Not recording on motion / no emails

TRPearson — Wed, 26 Jun 2019 00:07:30 GMT

The re-sync option is not available on my device. Base station is Firmware 1.12.2.3_2762. Cameras are 1.3.319.

Re: Not recording on motion / no emails

TRPearson — Wed, 26 Jun 2019 17:44:15 GMT

@jguerdat My email is xfinity.net and my wifes is yahoo.com. Neither are working. As I mentioned after reconnecting the camera after removing it recorded one piece of video and shot emails to both addresses but then stopped. Going to investigate it more tonight when I get home. Will update.

Re: Not recording on motion / no emails

Mypifi — Wed, 26 Jun 2019 23:56:45 GMT

Have you got activity zones set? If so more than one zone? I found since the update more than one zone stops it working.