topic Re: Base Station Firmware Fail in Arlo

Base Station Firmware Fail

Carrasquilloj — Sat, 22 Jun 2019 12:45:03 GMT

Was given my sister’s old Arlo, however, when I try to set up a new system the base station is detected, I create a unique name for it, but it fails the firmware update every time! Checked my internet speeds and their good.

Help!

Re: Base Station Firmware Fail

TomMac — Sat, 22 Jun 2019 12:59:56 GMT

Do a full reset of the base ( delete it from you account first with Remove device )

* hold in the rest for about 10 secs till the LEDS flash amber*

then try and setup again... it should update at that time.

Re: Base Station Firmware Fail

Carrasquilloj — Sat, 22 Jun 2019 13:10:04 GMT

I don’t have the option to “remove device” it’ll only let me add device.
I’ve reset the base and still no update.

Re: Base Station Firmware Fail

jguerdat — Sat, 22 Jun 2019 13:35:37 GMT

Settings, My Devices, your devices, Remove Device. Before you do that, though, try turning the base completely off (power switch or pull the plug) and see if that fixes the update.

Re: Base Station Firmware Fail

Carrasquilloj — Sat, 22 Jun 2019 13:48:25 GMT

“My devices” is not an available option. See attached.

Reset, unplugged still failed.

Re: Base Station Firmware Fail

jguerdat — Sat, 22 Jun 2019 13:56:06 GMT

This implies that you never had the system set up before - is that correct? Have you held the reset button until the LEDs flash amber? What are the LEDs showing? How do you know the base need a firmware update if it's not even claimed yet?

Re: Base Station Firmware Fail

Carrasquilloj — Sat, 22 Jun 2019 15:51:22 GMT

It was previously owned and given to me. I’m now attempting to set it up.
Upon attempting to “Set up New system” I cant get passed the firmware update.

Lights
Power: solid green
Network: solid green
Cameras: solid orange
All other lights are off.

Re: Base Station Firmware Fail

jguerdat — Sat, 22 Jun 2019 19:11:41 GMT

Press and hold the reset button until the LEDs flash amber. When the base reboots, the Camera LED should be off (could still be amber). If that doesn't work, open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Base Station Firmware Fail

Mypifi — Thu, 27 Jun 2019 00:34:53 GMT

Has the previous owner removed the device from their account first?