topic Re: Stuck on "getting information" in Arlo

Stuck on "getting information"

Dano1427 — Wed, 19 Jun 2019 19:01:52 GMT

I've tried every reboot, iPhone app reinstall...under My Devices Base Station never changes from "Getting Information"...I've scoured these boards for troubleshooting, and nothing is working. Any more tips? I spend more time fixing these cameras than actually using them. No solutions, I'm scrapping them...

tia

Re: Stuck on "getting information"

ShayneS — Thu, 20 Jun 2019 17:58:01 GMT

Hi @Dano1427

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Stuck on "getting information"

Dano1427 — Thu, 20 Jun 2019 19:18:53 GMT

Hello. I tried contacting them. But receive an email error. Trying thru Facebook and Facebook Messenger. But no replies, either.

Re: Stuck on "getting information"

Dano1427 — Thu, 20 Jun 2019 19:20:40 GMT

Here’s the details:
Vmb3010r2 base station. Firmware 1.12.2.3_2762. iOS app 2.7.10. In the app, under mode never leaves "Getting information" . I cannot arm, disarm, etc. Have tried all reboots, reinstall, etc. At a loss what else to do. Any other suggestions?

Re: Stuck on "getting information"

ShayneS — Thu, 20 Jun 2019 19:48:10 GMT

Is your web browser displaying the same message as the app?

Re: Stuck on "getting information"

Dano1427 — Fri, 21 Jun 2019 04:58:39 GMT

Yes....Seems to work on a computer web browser.

Re: Stuck on "getting information"

ShayneS — Fri, 21 Jun 2019 16:07:44 GMT

Does the error occur on all devices (phones/tablets) or just your device you initially inquired about?

What IOS is your device running? Are you using the latest IOS 12.3.2?

Re: Stuck on "getting information"

Dano1427 — Sat, 22 Jun 2019 00:03:58 GMT

Occurs on Iphone with latest IOS software. Also occurs on a current generation Ipad with previous IOS. On an Android tablet, in the Arlo App, there is no "Mode" button, at all.

Side note, Arlo support wants additional information thru ticket: Reference Number 40937385, the link referenced in the email returns with an "Invalid token" error, so there is no way to add info to the case.

topic Re: Stuck on &quot;getting information&quot; in Arlo

Stuck on "getting information"

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topic Re: Stuck on "getting information" in Arlo