topic New problem- Device offline in Arlo

New problem- Device offline

madkiwi — Sat, 15 Jun 2019 19:14:42 GMT

OK, finally found a pattern with ONE particular camera that is reporting "Device offline" about 80% of the time.

It is only offline for the app.

Every time I log in using a computer/browser that camera is online and working correctly. It is only offline to the app on my Pixel 3.

I can't even guess what is going on in this case...

I have turned the device off then on again. I have removed the camera and re-paired it. Nothing helps.

madkiwi — Sat, 15 Jun 2019 19:16:35 GMT

Forgot to mention- this behavior is limited to only 1 camera out of 4 that are being used. Always the same camera.

ShayneS — Mon, 17 Jun 2019 22:46:27 GMT

Have you tried to remove & reinstall the Arlo App?

madkiwi — Tue, 18 Jun 2019 03:18:43 GMT

@ShayneS wrote:

Have you tried to remove & reinstall the Arlo App?

Yes, while saying 3 Hail Mary's, turning in a circle while touching my nose.

Guess what!

Worked as well as the last 384 times...

ShayneS — Tue, 18 Jun 2019 17:45:12 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support