topic Re: Camera stuck trying to update firmware in Arlo

Camera stuck trying to update firmware

Shjm73 — Tue, 24 Jul 2018 16:39:36 GMT

Obviously this is a huge problem. 3 of my 4 cameras updated to latest firmware no problem. One camera will not update. I’ve tried everything suggested on other posts. I’ve reset base station, reset camera, uninstalled camera, checked batteries and still nothing. There’s got to be some type of glitch with this new update? Come on Arlo!!

Re: Camera stuck trying to update firmware

JamesC — Wed, 25 Jul 2018 21:33:08 GMT

Shjm73,

Try removing the camera, bringing the camera close to the base station, install a fresh set of batteries and then resync. Allow the camera to (temporarily) remain near the base station overnight and see if you still do not receive the update.

JamesC

Re: Camera stuck trying to update firmware

Shjm73 — Sun, 29 Jul 2018 12:37:41 GMT

Didn’t work, just goes between update firmware and after it tries it will say your device is offline check internet connection. Every so often the cameras blue light will flash for 10 seconds or so

Re: Camera stuck trying to update firmware

AngSuro — Sun, 29 Jul 2018 15:17:18 GMT

Same issue here...ben on hold with Customer support for 20 mins now , I am the 8th person in the Queue..

Re: Camera stuck trying to update firmware

JamesC — Mon, 30 Jul 2018 22:09:05 GMT

Shjm73, AngSuro

Have you tried inserting a fresh set of batteries? If the batteries are low, this can cause the firmware update to fail.

JamesC

Re: Camera stuck trying to update firmware

Shjm73 — Mon, 30 Jul 2018 23:33:40 GMT

Yes new batteries

Re: Camera stuck trying to update firmware

Shjm73 — Mon, 30 Jul 2018 23:34:50 GMT

Any solutions from phone support

Re: Camera stuck trying to update firmware

AngSuro — Mon, 30 Jul 2018 23:36:39 GMT

Yes new batteries have been inserted and nothing, phone support told me to take them out and he opened a support ticket and escalated it with tech support , according to support it is a firmware issue.

Re: Camera stuck trying to update firmware

Shjm73 — Tue, 31 Jul 2018 18:19:28 GMT

Well that doesn’t do much for me. Thanks for the info. Had mine about 7 months and I’m not paying to talk on the phone. Have no way to get a hold of support. Stupid way to do business in my opinion!!

Re: Camera stuck trying to update firmware

paulmiller — Sat, 25 Aug 2018 21:49:51 GMT

Had the same issue but seems to have corrected itself.

Re: Camera stuck trying to update firmware

momac99 — Sun, 26 Aug 2018 15:58:08 GMT

Tried all recommendations listed above. Netgear needs real developers. Update script never prompted to save previous version, so we are screwed. Total waste of money.

Can we go back to previous firmware version 1.2.16720? Firmware1.2..21616 sucks! having truble with all cameras.

Please queue previous firmware and send note to all usrs, so perhaps our systems will work again, otherwise this **bleep** is going into the trash. I will never buy any Netgear crap again!!!!

Re: Camera stuck trying to update firmware

Shjm73 — Sun, 26 Aug 2018 17:00:24 GMT

I agree. I basically have paper weights at this point. Can’t get help without paying for it. Not acceptable for what we are paying for!!

Re: Camera stuck trying to update firmware

momac99 — Mon, 27 Aug 2018 01:34:45 GMT

Hi Shjm73,

i just removed all devices, including base station. After rebooting my router, I re-added base unit and 2 of my 4 cameras which are working so far with no firmware msgs. The other 2 cameras fail to add, even with fresh batteries, so i'm assuming they have expired, although lights flash during sync process. I ordered 1 new camera and 3 Silicone Skins. These cameras are sensitive to UV and both were outdoor cameras in direct sun. This will be my last purchase. Batteries don't last long and arlo products are over-priced. Will invest in A/C powered cameras with DVR. The price of these systems are comming down and are better quality.

hope this helps

Re: Camera stuck trying to update firmware

Shjm73 — Mon, 27 Aug 2018 02:20:04 GMT

Thanks for the info. I’m done trying to resolve this issue. I’ve got 3 working and 1 that won’t. Seems to me a mass email would have come out by now explaining what’s going on. I’m done with arlo also. Will use these until they crap out and then find another option.

Re: Camera stuck trying to update firmware

jguerdat — Mon, 27 Aug 2018 10:28:59 GMT

@momac99 wrote:

These cameras are sensitive to UV and both were outdoor cameras in direct sun.

My cameras are almost all directly exposed to long periods of sun. They are not UV-sensitive. I have various camera models (original, Pro 1, Pro 2) and none have had these issues.

Re: Camera stuck trying to update firmware

Shjm73 — Mon, 27 Aug 2018 16:33:04 GMT

None of mine are exposed to sunlight and still have an issue with one. So....

Re: Camera stuck trying to update firmware

jguerdat — Mon, 27 Aug 2018 18:00:56 GMT

If opening and closing he battery door as well as rebooting the base doesn't help, remove the camera from Settings, My Devices and resync. Any better?

Re: Camera stuck trying to update firmware

Shjm73 — Mon, 27 Aug 2018 23:42:25 GMT

Nope!!! Have tried everything posted and still won’t work. Just continues to try to update firmware and then rejects it. I’ve removed the camera a couple times and then couldn’t get it to sync at all. Then eventually it works. Obviously a widespread issue with no solution at this point!

Re: Camera stuck trying to update firmware

jguerdat — Tue, 28 Aug 2018 12:06:51 GMT

Hardly widespread but there are a number of similar cases. The best answer is to use the Contact Support link at the bottom here and again on the new page for a possible RMA.

Re: Camera stuck trying to update firmware

Shjm73 — Tue, 28 Aug 2018 23:52:58 GMT

Start a chat goes to a blank page constantly. Phone support free for 90 days. Not paying to talk to someone! Contact support is useless to me