topic When viewing clip in library and sliding over on iPad, no way to exit playback in Arlo

When viewing clip in library and sliding over on iPad, no way to exit playback

Adksi11892 — Mon, 10 Jun 2019 21:54:33 GMT

When viewing a clip in the library while in slide over on the iPad there appears to be no way of exiting the playback.

Re: When viewing clip in library and sliding over on iPad, no way to exit playback

JessicaP — Mon, 10 Jun 2019 21:54:52 GMT

Hi Adksi11892,

Have you tried to restart your iPad? If that doesn't resolve it, try to reinstall the Arlo app to see if that helps.

Re: When viewing clip in library and sliding over on iPad, no way to exit playback

Adksi11892 — Tue, 11 Jun 2019 08:30:20 GMT

Nope, there is no actual exit button or way of getting out of it.

Re: When viewing clip in library and sliding over on iPad, no way to exit playback

JessicaP — Tue, 11 Jun 2019 15:56:25 GMT

What iPad model are you using? And what iOS version are you on? Could you also provide a screenshot?

Re: When viewing clip in library and sliding over on iPad, no way to exit playback

Adksi11892 — Tue, 11 Jun 2019 17:46:36 GMT

It’s on an iPad Pro 11” on iOS 12.3.1, screen shot attached. There is no button to exit.

Re: When viewing clip in library and sliding over on iPad, no way to exit playback

Adksi11892 — Tue, 11 Jun 2019 17:53:36 GMT

The exit button only seems to appear when Arlo is 3/4 of the screen and not 1/2 or 1/4

Re: When viewing clip in library and sliding over on iPad, no way to exit playback

JessicaP — Wed, 12 Jun 2019 15:06:18 GMT

Thanks for the detailed info and the screenshots provided.

Our development team is aware where some users are unable to exit the playback when using the slide over function on the iPad Pro and is investigating this issue. Once we hear more update or information, we'll be sure to update the community. We appreciate your patience and understanding.

Re: When viewing clip in library and sliding over on iPad, no way to exit playback

JessicaP — Mon, 12 Aug 2019 16:12:26 GMT

I wanted to follow up regarding this where you should be able to exit out when using the slide over feature. Make sure you're running on the latest iOS version (iOS 12.4) and the latest iOS Arlo app version (version 2.7.13).

Re: When viewing clip in library and sliding over on iPad, no way to exit playback

Adksi11892 — Thu, 08 Aug 2019 20:56:37 GMT

Thanks for the reply. I'm using the latest app version and iOS 13 public beta 5 and still do not get the exit cross on playing back from the library unless I am 3/4 of the screen for arlo. If in slide over or multitasking 1/4 or 1/2 I dont get the exit.

Re: When viewing clip in library and sliding over on iPad, no way to exit playback

JessicaP — Thu, 08 Aug 2019 23:16:38 GMT

We tested the slide over functionality on an iPad Pro using the latest iOS version (12.4) and latest Arlo app version (2.7.13). The issue you're experiencing may be specific to the iOS 13 public beta. We suggest to wait for the actual production release of iOS 13 to see if that fixes it.