topic Re: Arlo REMOVED MY BASESTATION from my account! No devices listed in my Account in Arlo

Arlo REMOVED MY BASESTATION from my account! No devices listed in my Account

adocorp — Thu, 06 Jun 2019 20:21:48 GMT

+++ is going on here from Arlo!!!

Arlo REMOVED MY BASESTATION from my account! No devices listed in my Account. I got no camera recordings since June 3rd.

Anyone ran into this??? How can these even happen?????????

Re: Arlo REMOVED MY BASESTATION from my account! No devices listed in my Account

adocorp — Thu, 06 Jun 2019 00:26:18 GMT

https://www.cybersecurity-insiders.com/arlo-security-cameras-suffer-outage-worldwide/

Arlo is a piece of **bleep**. I am tired of soo many dam issues

Re: Arlo REMOVED MY BASESTATION from my account! No devices listed in my Account

jguerdat — Thu, 06 Jun 2019 00:26:50 GMT

Did you try claiming it again using the Add Device selection on the Devices tab? What are the LEDs showing?

Re: Arlo REMOVED MY BASESTATION from my account! No devices listed in my Account

adocorp — Thu, 06 Jun 2019 20:22:11 GMT

Power and internet is green. Camera is orange

I didnt do anything to cause this... *** is going on with these crappy camera and service. I get issues every week. Im in the queue with support now.. 16 in queue now...

Why do I need to cliam it again. What is the root cause of it getting removed to begin with????

Re: Arlo REMOVED MY BASESTATION from my account! No devices listed in my Account

adocorp — Thu, 06 Jun 2019 00:33:35 GMT

I re-added the basestation.. Now I have to re-add all 10 of my cameras which are all mounted in different place.

This is dumbest service ever. I spend too much money on this for a crappy service like Arlo. I am so stupid for spending this much money and time on a crappy product. Stock is going down the drain as welll...

Re: Arlo REMOVED MY BASESTATION from my account! No devices listed in my Account

TheBlindZombie — Thu, 06 Jun 2019 15:37:50 GMT

This happend to me today.

Is there a quick fix?

Unplug, Plug back in?

Or did everyone basically have to reset the system from scratch?

Thanks

Re: Arlo REMOVED MY BASESTATION from my account! No devices listed in my Account

TheBlindZombie — Thu, 06 Jun 2019 17:16:41 GMT

Unfortunately I had to unplug the base unit. let it reboot. and repair all the cameras.

No biggy, just inconvienient.

Re: Arlo REMOVED MY BASESTATION from my account! No devices listed in my Account

adocorp — Fri, 07 Jun 2019 17:55:53 GMT

@TheBlindZombie your base station was removed as well? When you say repair, what do you mean? Did you have to manually re-sync your cameras?

Re: Arlo REMOVED MY BASESTATION from my account! No devices listed in my Account

TheBlindZombie — Sat, 08 Jun 2019 10:48:46 GMT

Yes base station was gone from device list and repair should read resync. It must of autocorrected.