topic Base Station Offline & Not Connecting To Internet in Arlo

Base Station Offline & Not Connecting To Internet

demetris76 — Fri, 07 Jun 2019 17:58:41 GMT

Hello
I’m receiving a message that the base station is offline. The internet indicator is off also.
No one changed any settings. It happened just out of the blue. Router is working properly as all other devices can connect.
Currently the base station is connected to the router with an ethernet cable.

Re: Connecting to internet

TomMac — Fri, 07 Jun 2019 12:13:35 GMT

First thing that is easy to do is reboot the base via the power button ( off then on , give a min or two to come fully online )

Re: Connecting to internet

demetris76 — Fri, 07 Jun 2019 12:34:13 GMT

I’ve done this already. I’ve also pressed the reset button.

Re: Connecting to internet

TomMac — Fri, 07 Jun 2019 12:53:10 GMT

A reset requires HOLDING for ten sec till the leds flash amber....

Re: Connecting to internet

jguerdat — Fri, 07 Jun 2019 13:26:13 GMT

...and a bunch of other stuff including removing everything from Settings, My Devices.

Have you tried rebooting your router?

Re: Connecting to internet

demetris76 — Fri, 07 Jun 2019 15:18:36 GMT

Yes i know. I’ve done that.

Base Station Offline & Not Connecting To Internet

jguerdat — Fri, 07 Jun 2019 17:59:53 GMT

If you've switch Ethernet cables and used a different port on the router, it may be a bad port on the base. Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Base Station Offline & Not Connecting To Internet

demetris76 — Fri, 07 Jun 2019 18:12:33 GMT

I’ve also switched ports, nothing changed. I also changed router with no luck!
I noticed that a red light is blinking cameras on all cameras, plus one of them needs batteries.
Could the empty batteries on one of them (i have four), cause that?

Re: Base Station Offline & Not Connecting To Internet

jguerdat — Sat, 08 Jun 2019 01:14:01 GMT

A slow amber blink on the cameras is for low batteries. Start with one and put fresh batteries in. ANy better?