topic Re: Arlo camera update fails in Arlo

Arlo camera update fails

Mstoller71 — Wed, 05 Jun 2019 18:18:36 GMT

I have one original Arlo camera (4 others are Arlo Pros). Today the original camera went off line requesting a firmware update. I hit the update button and nothing happens. Camera stays offline requesting an update. When I hit the button to update I hear the camera click but the app returns to update firmware as if nothing happened. I have taken out the batteries and replaced several times. Removed the camera and set it back up. Still no good.

hardware - H7

New Firmware 1.3.319 Which by the way the camera reports is already installed

Re: Arlo camera update fails

jguerdat — Wed, 05 Jun 2019 18:42:35 GMT

Try opening and closing the battery door. Also, be sure the batteries are good since low battery will cause the update to fail.

Re: Arlo camera update fails

Mstoller71 — Wed, 05 Jun 2019 18:45:59 GMT

Thank you,

Opened and closed many times. Batteries are new, just changed them

Re: Arlo camera update fails

jguerdat — Wed, 05 Jun 2019 19:06:41 GMT

Remove the camera from Settings, My Devices and resync. You'll need to re-add the camera to any custom modes.

Re: Arlo camera update fails

Mstoller71 — Wed, 05 Jun 2019 19:10:20 GMT

Did that multiple times. Still no good. Also I have several of these original Arlo Cameras so I tried with the other ones that I don’t use anymore. They all fail to update firmware. New Arlo Pros are fine

Re: Arlo camera update fails

sjb — Wed, 05 Jun 2019 19:52:42 GMT

The device screen has an update notice for a firmware update. Clicked "Update Camera" then yes to "Do you want to update your (camera name) to 1.3.319?" It just comes back to the orignal request.

Re: Arlo camera update fails

sjb — Wed, 05 Jun 2019 20:09:20 GMT

Rebooted base (VMB4000), waited for green lights than opened and closed camera battery compartment. Selected the update which worked!

Re: Arlo camera update fails

Mstoller71 — Wed, 05 Jun 2019 20:28:35 GMT

Thank you my friend. That worked, problem solved!

Re: Arlo camera update fails

ant — Wed, 05 Jun 2019 20:50:27 GMT

Same problem this morning with the original Arlo setup. I had to manually keep retrying and then eventually successful. This happened before for years too. Also, its base station frozen after I woke up this morning. I had to power cycle it (power button). 😞

Re: Arlo camera update fails

arlobroke — Tue, 18 Jun 2019 16:34:46 GMT

been trying to do updates all morning...keeps saying I need to update....won't update. reset the base multiple times. NOBODY on chat...been on hold for 45 minutes....why? Oh, India, where I can barely understand a thing they say...lovely....

Re: Arlo camera update fails

GetbackJoe — Tue, 25 Jun 2019 15:50:25 GMT

I wrestled with a firmware update for two days. It kept going offline halfway through the update and never completing it. I finally just "Removed Device" on the base station and cameras. Re-installed the base station like it was brand new, then re-synced the cameras to the base station just like when I first bought the system. The firmware update completed and the whole thing took about 30 minutes versus two days of BS.

Re: Arlo camera update fails

SherrieMoe — Mon, 08 Jul 2019 17:08:53 GMT

After system request led firmware update the base station is offline

Re: Arlo camera update fails

ShayneS — Mon, 08 Jul 2019 17:44:50 GMT

Hi @SherrieMoe

Have you rebooted the base station & tried the update again?

Re: Arlo camera update fails

R-o-n — Fri, 19 Jul 2019 02:13:57 GMT

My third camera will not work unless it is plugged in.

Re: Arlo camera update fails

ShayneS — Fri, 19 Jul 2019 16:21:20 GMT

@R-o-n

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo camera update fails

ih82bpoor — Mon, 05 Aug 2019 19:04:58 GMT

I am having the same issue!

Re: Arlo camera update fails

giangdo — Wed, 07 Aug 2019 02:56:40 GMT

VM3000