https://community.arlo.com/t5/Arlo/Bought-a-used-system-amp-unable-to-claim-device/m-p/1702909#M67819 <P>I just bought the camera from yard sell. But I can't clam it to my account.</P> <P>&nbsp;</P> <P>Case number: 40904888</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen-Shot-2019-06-04-at-12-08-25-PM" style="width: 999px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/31842iB27878DE432CDD51/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" role="button" title="Screen-Shot-2019-06-04-at-12-08-25-PM" alt="Screen-Shot-2019-06-04-at-12-08-25-PM" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen-Shot-2019-06-04-at-12-08-48-PM" style="width: 999px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/31843iE2F3DB7C0B1A5896/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" role="button" title="Screen-Shot-2019-06-04-at-12-08-48-PM" alt="Screen-Shot-2019-06-04-at-12-08-48-PM" /></span></P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen-Shot-2019-06-04-at-12-13-07-PM" style="width: 999px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/31845i45AB2E75539849E0/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" role="button" title="Screen-Shot-2019-06-04-at-12-13-07-PM" alt="Screen-Shot-2019-06-04-at-12-13-07-PM" /></span></P> Wed, 05 Jun 2019 17:39:21 GMT lucafang 2019-06-05T17:39:21Z https://community.arlo.com/t5/Arlo/Bought-a-used-system-amp-unable-to-claim-device/m-p/1702909#M67819 <P>I just bought the camera from yard sell. But I can't clam it to my account.</P> <P>&nbsp;</P> <P>Case number: 40904888</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen-Shot-2019-06-04-at-12-08-25-PM" style="width: 999px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/31842iB27878DE432CDD51/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" role="button" title="Screen-Shot-2019-06-04-at-12-08-25-PM" alt="Screen-Shot-2019-06-04-at-12-08-25-PM" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen-Shot-2019-06-04-at-12-08-48-PM" style="width: 999px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/31843iE2F3DB7C0B1A5896/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" role="button" title="Screen-Shot-2019-06-04-at-12-08-48-PM" alt="Screen-Shot-2019-06-04-at-12-08-48-PM" /></span></P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen-Shot-2019-06-04-at-12-13-07-PM" style="width: 999px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/31845i45AB2E75539849E0/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" role="button" title="Screen-Shot-2019-06-04-at-12-13-07-PM" alt="Screen-Shot-2019-06-04-at-12-13-07-PM" /></span></P> Wed, 05 Jun 2019 17:39:21 GMT https://community.arlo.com/t5/Arlo/Bought-a-used-system-amp-unable-to-claim-device/m-p/1702909#M67819 lucafang 2019-06-05T17:39:21Z https://community.arlo.com/t5/Arlo/Bought-a-used-system-amp-unable-to-claim-device/m-p/1702936#M67828 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/736883">@lucafang</a>&nbsp;wrote:<BR /> <P>I just bought the camera from yard sell. But I can't clam it to my account.</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>And you may not be able to.... If the base is still active on another account, it can not be claim</P> <P>UNLESS,</P> <P>you get the info from the prior owner and remove it</P> <P>OR</P> <P>go thru Arlo support ( that may be hard as they may want proof of purchase to prevent thief ) as they can remove it</P> Wed, 05 Jun 2019 17:39:35 GMT https://community.arlo.com/t5/Arlo/Bought-a-used-system-amp-unable-to-claim-device/m-p/1702936#M67828 TomMac 2019-06-05T17:39:35Z