https://community.arlo.com/t5/Arlo/My-arlo-will-not-connect-with-the-app/m-p/1702231#M67674 My app or computer will not detect the base I have 2 green lights on the base, I try connecting with the 5-g network and with the other one and nothing. The base is new and so far no luck to get this sistem connected. Sun, 02 Jun 2019 14:01:14 GMT Andreapaulino 2019-06-02T14:01:14Z https://community.arlo.com/t5/Arlo/My-arlo-will-not-connect-with-the-app/m-p/1702231#M67674 My app or computer will not detect the base I have 2 green lights on the base, I try connecting with the 5-g network and with the other one and nothing. The base is new and so far no luck to get this sistem connected. Sun, 02 Jun 2019 14:01:14 GMT https://community.arlo.com/t5/Arlo/My-arlo-will-not-connect-with-the-app/m-p/1702231#M67674 Andreapaulino 2019-06-02T14:01:14Z https://community.arlo.com/t5/Arlo/My-arlo-will-not-connect-with-the-app/m-p/1702663#M67787 <P>Hi @Andreapaulin</P> <P>&nbsp;</P> <P>Did you&nbsp;happen to buy this system used? Did you try and perform a factory reset on the base station &amp; try again?</P> Mon, 03 Jun 2019 23:10:28 GMT https://community.arlo.com/t5/Arlo/My-arlo-will-not-connect-with-the-app/m-p/1702663#M67787 ShayneS 2019-06-03T23:10:28Z