topic Re: My Arlo Cameras have Been off for 2 Days in Arlo

My Arlo Cameras have Been off for 2 Days

Bfsunderland — Sat, 25 May 2019 09:53:20 GMT

My Arlo cameras have been off for 2 days and ive now had enough...

1051 gmt in the UK can any one give me any info..

It states that the service is up and running and ive got three green leds.

Arlo Pro 2 base station keeps going offline even after complete new setup

linda185new — Sat, 25 May 2019 11:26:14 GMT

After multiple emails and phone calls concering my base station going offline, time zone that changed by itself and recordings not saved to library Arlo said I had to reset my basestation in order to isolate the case.

So I went further than that; I completely removed everything and restarted fresh.

And what happens after two hours: the base station goes offline AGAIN...

I demanded a new base station. I am so done with this....

Re: Arlo Pro 2 base station keeps going offline even after complete new setup

Zx6MochaChic — Sat, 25 May 2019 11:52:43 GMT

My base station went off line this morning around 0730 est for about 7 minutes. What's going on?

Are you down??

Discus53 — Sat, 25 May 2019 19:55:29 GMT

My system isn't working all of a sudden. I restarted the router and everything and nothing's coming back on, it just says I'm offline. Are you down???

And now the cameras are not working properly again. And Arlo says all is resolved.

cswmama1 — Sun, 26 May 2019 01:11:05 GMT

I cannot believe that they cannot get this corrected. It is getting really old. I am so sorry that I recommended these cameras to two friends. I won’t make that mistake again.

Re: And now the cameras are not working properly again. And Arlo says all is resolved.

LuckyArlo — Sun, 26 May 2019 02:23:00 GMT

I’v been also having issue lately with my cameras (Arlo Pro & Arlo Pro2) connecting to the server. This is happening on and off quite often lately. There’s no issue with my internet. My friend and family also having same problems with their cameras. Even after powering off the base station and powering back on, it would work for a while then same problem occurs.

Re: Arlo Pro 2 base station keeps going offline even after complete new setup

LuckyArlo — Sun, 26 May 2019 02:41:28 GMT

I’m having issue with connecting to the server lately with my cameras going offline. My internet is not a problem. I have reset the base station and power it back on. It would temporary work for a while, then same issue occurs with trying to connect to the Arlo server.

Re: And now the cameras are not working properly again. And Arlo says all is resolved.

daytonagal1 — Sun, 26 May 2019 02:56:14 GMT

Same problem here. I am over it.

Re: And now the cameras are not working properly again. And Arlo says all is resolved.

adocorp — Tue, 28 May 2019 16:49:59 GMT

I no longer recommend Arlo's to my clients or friends. THey have too many outages with their service where things like live streaming not working, notification not working, etc.., I speak with support multiple times a week now which is sh**! My clients call me all the time saying their dam Arlo is broken. I am moving all my new clients to Ring because I am fed up calling Arlo support for them to fix something on their backend to resolve my issues.

Re: My Arlo Cameras have Been off for 2 Days

ShayneS — Wed, 29 May 2019 22:03:12 GMT

Are you still experiencing this issue?

Re: My Arlo Cameras have Been off for 2 Days

Ymulls — Thu, 30 May 2019 01:09:45 GMT

Has this issue been fixed, as i has the same problem here in the UK, but now i am not getting any motion recordings or notifications. its just not detecting anything. No recordings for a couple of days now.

Re: My Arlo Cameras have Been off for 2 Days

ShayneS — Thu, 30 May 2019 16:53:00 GMT

@Ymulls

Have you tried to reboot your base station? If that does not help you can try and remove the cameras from Settings > My devices > Re-add?

Re: My Arlo Cameras have Been off for 2 Days

Ymulls — Thu, 30 May 2019 17:49:49 GMT

Hi,

Rebooting the base did not help so I took out the batteries from the cameras and waited a minute before re- inserting them, it seems to be working fine for now. But the silly issues need to be resolved this is s very much problematic device, even my location was changed. This is just one of many issues I have had over the years and I know it’s not the devices more so the people updating them without testing the updates.