topic Re: VMC4030 Battery problem, Chat Down in Arlo

VMC4030 Battery problem, Chat Down

ArloFrustrated — Sun, 26 May 2019 13:06:49 GMT

Same battery problem as multitude of users. No amount of troubleshooting and redoing battery in/out, resyncing, restarting has helped. Support phone free only for 90 days. Started email then disappeared. Tried chat and is down and dead end. Ridiculous software and customer service quality. Need replacement batteries.

Re: VMC4030 Battery problem, Chat Down

jguerdat — Sun, 26 May 2019 13:39:13 GMT

Support is free regardless of what's stated. Folks with systems years old are getting free support.

Email is almost always broken. Don't even bother. I'm told that chat may well work if you just let it sit and wait. Phone is the other option.

Re: VMC4030 Battery problem, Chat Down

dsiu2902 — Sun, 26 May 2019 15:05:34 GMT

Chat is only communication to Arlo, however, Chat is not even good. They know that the problem belongs to the base firmware, but they still want you to go through the entire troubleshoot. If you still under warranty, they will replace your requipment, and if not, you will end up paying for it.