https://community.arlo.com/t5/Arlo/base-will-not-connect-to-the-Internet/m-p/1699571#M67176 <P>Error message:&nbsp; base is offline.&nbsp; I have read and followed directions for connecting my Arlo base to the Internet.&nbsp; However, the internet light is not lit, but the power and camera light are both green.&nbsp; I recently changed Internet providers.&nbsp; What further steps can I take to get my base connected to the Internet?&nbsp; Have tried suggested tips, except for resetting.&nbsp; Thank you in advance.</P> Sat, 25 May 2019 22:20:42 GMT pam700 2019-05-25T22:20:42Z https://community.arlo.com/t5/Arlo/base-will-not-connect-to-the-Internet/m-p/1699571#M67176 <P>Error message:&nbsp; base is offline.&nbsp; I have read and followed directions for connecting my Arlo base to the Internet.&nbsp; However, the internet light is not lit, but the power and camera light are both green.&nbsp; I recently changed Internet providers.&nbsp; What further steps can I take to get my base connected to the Internet?&nbsp; Have tried suggested tips, except for resetting.&nbsp; Thank you in advance.</P> Sat, 25 May 2019 22:20:42 GMT https://community.arlo.com/t5/Arlo/base-will-not-connect-to-the-Internet/m-p/1699571#M67176 pam700 2019-05-25T22:20:42Z https://community.arlo.com/t5/Arlo/base-will-not-connect-to-the-Internet/m-p/1699593#M67183 <P>If the Internet LED is off, the base isn't even connecting to the router. You can try rebooting your modem, router and base, in that order. If still no good, use a different Ethernet cable and router port.</P> Sun, 26 May 2019 00:28:52 GMT https://community.arlo.com/t5/Arlo/base-will-not-connect-to-the-Internet/m-p/1699593#M67183 jguerdat 2019-05-26T00:28:52Z https://community.arlo.com/t5/Arlo/base-will-not-connect-to-the-Internet/m-p/1700047#M67264 <P>Thank you!</P> Mon, 27 May 2019 13:56:35 GMT https://community.arlo.com/t5/Arlo/base-will-not-connect-to-the-Internet/m-p/1700047#M67264 pam700 2019-05-27T13:56:35Z