Arlo camera (1 of 3) continually goes offline. Have to keep re-syncing & tried switching cameras

Retired_Member — Mon, 20 May 2019 21:03:50 GMT

I installed a Arlo three camera set in my home less than 18 months ago. I purchased two power adapters and a set of recomended rechargeable batteries. Camera 1 and 2 got the power adapter. Camera 3, the batteries. About six months ago, Camera 1 started going offline occassionally. Then more frequently. And re-syncing was taking more attempts each time. I decided to switch Camera 1 to Camera's 3 position, and switched power (Camera 1 now had batteries). It's still going offline. The other two camera's work flawlessly. Any suggestions?

Re: Arlo camera (1 of 3) continually goes offline. Have to keep re-syncing & tried switching cameras

jguerdat — Mon, 20 May 2019 21:04:00 GMT

By switching, I assume you mean positions. If so, the fact that the camera continues with the same symptoms means you should contact support:

https://www.arlo.com/en-us/support/contact.aspx

topic Re: Arlo camera (1 of 3) continually goes offline. Have to keep re-syncing & tried switching cameras in Arlo

Arlo camera (1 of 3) continually goes offline. Have to keep re-syncing & tried switching cameras

Re: Arlo camera (1 of 3) continually goes offline. Have to keep re-syncing & tried switching cameras